Ha well it takes a better man to admit when they are wrong. Maybe you should shot an email to the tech guys and explain the error ;)....


They said they were expecting 300-400 units in this batch so maybe they will get yours out soon! Castle has always been good about tech support / customer services. Remember they did do a whole warehouse switch during this period so they could have added to the delays .... Who know

DS,

I just double checked with the repair department, and it looks like you have 2 monsters in for repair? (If I'm looking at the right person) and as luck would have it, they are both shipping out today. You should get an e-mail confirmation from the shipping department shortly. Sorry for the long delay, we are slowly finishing up a batch of 400 Monsters that should completely clear out the current repair back log.

Let me know if you don't get that e-mail, just shoot me a PM with your info. We do try to make it fair and always ship repairs in the order they are received. Normally something from a month ago would be shipped first, but we did have some from 6 weeks ago. Those have already shipped and we're getting out controllers from ~ 4 weeks ago. We really do appreciate everyone's understanding on this situation. This was an abnormal occurrence and measures have been put into place to avoid a situation like this again.

Thomas Porfert
Castle Tech Support

Thomas,


I had 2 on order that were sent in just about a week apart in late July. I pm'd you my information and I really appreciate the help in light of the giant ass that I was.

thanks again,
-Jeff

Jeff,

Great news. Both Monsters are on the way to you now. Yours was about 3 away from getting invoiced when you were talking with Charles. Sorry for the long delay, but it looks like you'll have your Monster's back shortly.

Thomas Porfert
Castle Tech Support

Thomas, any way you can check if my 2nd MMM would be shipping today? Name "Alessandro Garabaghi" if not its not a big deal but i would love to know.

Alessandro,

The repair was just processed today, so it will all depend on when they get enough controllers produced to cover the current backlog. As long as we have enough to cover the current backlog, it shouldn't be too long. It probably won't be next week, but the first full week of September.

Thomas Porfert
Castle Tech Support

Ah no worries, i just sent you a PM disregard =P

Thomas,

Is it possible for international buyers to send their Monster for repair? Actually I have 2 brand new MMM (V1 and V2) that I want to change for a later version. I believe that this is possible under non-warranty repair where I have to pay $70. But is this applicable for international buyers? (I used to live in Indiana but then moved back to my home country, Malaysia).

I can't speak on Castles behalf but I think they will replace both your ESC's no questions asked due to them being the older versions. No $ nessasary.

Of course! We always support international customers. V1's and V2's have lifetime warranties, so you can send those in at any time and get them swapped for brand new controllers at no charge. Because they are warranty, there is no charge for the replacement and no charge for shipping back to you. Some companies choose to charge to ship back a warranty claim. We don't like this policy, it seems strange to us to make a customer pay to get back a product that failed because of an issue with the controller; so the only cost incurred is the shipping to us. Just FYI: for non-warranty claims, the flat repair fee includes the shipping back, even for international customers.

So get those old Monsters sent in to us and we'll get you back 2 brand new Monsters.

Thomas Porfert
Castle Tech Support

I got my shipping notification today!!!!!
Thanks again to CC support

yay!

Got my shipping notice too. Many thanks to Thomas and Charles.

all that fuss for nothing ;)

Thanks alot Thoma!. Really gald to hear that from you. But can you please guide me to claim the lifetime warranty? Thanks in advance. Really appreciate your help!