well my mom called castle and they are send me a new ESC instead of repairing i'm glad wish i could change my rating to a 5 well can't wait for it to get here :whistle: :yes:

Why only a 5, they're sending you a brand new unit. The time on the website says 3-4 weeks, so I would think if they fulfilled their end and gave you a brand new unit it would be a 8-10 type score.

oh maybe ur right should have said 5+ so some where between 5-10

your lucky...its been one month that ive send my 3 failed unit and im waiting...so i couldn't understand why you just give 5 to castle

anyway they have a good customer service....o yes:yes:

I wish my Mom would call for me.Ha Ha thats funny.Oh yea Im all grown up.Sorry I couldnt help myself.Just Kidding

I think that onions should be considered a superfruit as well as mangos and strawberries....

http://en.wikipedia.org/wiki/Superfruit

What do you guys think?

Onions are actualy in the lilly flower group.Because they are bulbs.

I just compare it to having sent in electronics in the past.

Novak, twice took two months to return.

Sony, 3 times, different items, took at least 1.5 months and up to 3 months to return.

True, but they are so tasty. I think they should be considered a fruit, much like Richard Simmons.

And much like James too...:lol:

Ok, I will see you later today.

Was that a threat, comment or concern? lol

Ordinarily I'd say a 10

BUT

I have an MMM V3 with an intermittant fault and emailed support over a week ago

no response as yet.

So I can't give them a 10 right now :(

All, and I had a good time, hopefully you get everything fixed on the buggy and your ass does not hurt too much (from driving 2 plus hours, not the other stuff).

This is my first experience with CC. My initial call the guy talked to me like I was a complete idiot. In fact he told me he wasnt sure if they would warranty my ESC at all. Now Im not the sharpest guy in the world, but i try to read lotsa forums and do my homework. I have roughly 20 cars, 8 of them being brushless. Me and the wife have been bashing it up since 2002.
I have since been reassured that CC will cover my repair under warranty.
And just today I emailed to ask for status of my repair. Their response was, "give us another 2 weeks". It has already been 4 weeks?
Iam glad to read everyone has had good customer service from CC. And they have always responded back to me in a timely manner, mostly in emails.
But I am really not impressed with the initial response, or turn around time.

I have had lots of warranty stuff repaired or replaced both in this hobby and my computer hobby. This is by far turning into one of the longest turn arounds I have seen.
I did not give them a very good rating.
Once again I must say it is reassuring to read all the positive responses. Makes me feel like maybe I can get this thing running before summer is over.
Just my .02 cents.

Edit: Sorry guys, just whining a bit.

Guys,

We are down one tech support person right now (down to 2 from 3 -- Joe Ford is out) so we are a little slow responding to emails (Thomas and Bernie are doing the best they can, but it is the peak season right now...)

So please be a little patient --

thanks for the info!!:yes:

Hope he's ok - Did he hit himself with his GTP or savage?

It was an 8S electric Baja.

(Just kidding.) :whistle:

i was on the phone with Jenny and told her someone on the forums said that joe ran himself over with the GTP - she was laughing her a.. off...

Thanks for the response.
Hope everyone is ok..!!

I will be a Castle customer for as long as my hands can hold a remote control!!! If you give them time and be patient....not bug the shit out of them...they will ALWAYS come through. I will always give them the time they need but I may have more patience due to working so any hours a week. I will say as far as warranty work goes CC has gone way over and beyond the call of duty when fixing my broken shiot. I will not go into elaborate stories as I am sure they would not promote the things they have done for me but I can say that they have given me replacement esc's even when I can admit I really had nothing coming and even told them that...only to have them STILL fix me up. A+++ 10/10 service in my book. They are a American Co. that I will proudly do business with for the rest of my days. Thankyou for your hard work and dedication to Service to our beloved Hobby Industry!! You guys
f-ing rock in my book!!!:mdr:

Well iam certainly glad to hear that your experiences have been good.
This is my first experience and it has not been good so far.
I am not bugging them at all.

Like they said, they are short staffed right now. I imagine the fact that they are now supplying components for Traxxas and HPI is making them more busy than usual. Things will even out and calm down at some point.

I think Castle over all does a very good job and have all the best intentions to take care of their customers as best as they can. My only bone with them is that they dont keep things in stock all the time. When a Castle product fails on me I have NO doubt they will take care of it the only real question is if it will take 10 days or two months.

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity. :yipi:

I know that Castle is doing everything they can.
I am glad to say I have other vehicles to keep me busy versus others that may only have the one vehicle.
Iam willing to wait my turn, and hope everyone at Castle is ok and doing well.
Peak season, Huge demand with new vehicles, and of course a product that has surpased all others in performance.
I just got to whine a bit to go with the cheese, lol.
Please forgive my childish behavior. I think it has something to do with playing with toy cars,lol. Hehe, toy cars that can go freeway speeds? That is just too cool.
Have fun all!!!!
That is what it is all about!!

Sweet, we need pics for sure! I am a machine junky. Comes from my time as a facility manager. I always loved getting in new machinery and setting it up. My favorite was our 4400 watt Bystronic laser....talk about power!

Very good customer service. They replied to my email very fast and the answer was very thorough. Joe was the guy that answered it if I remember right.

I'm a bit of a machine junky too. I'll post picks when it gets here. The machine is a Universal GC-120 chipshooter, capable of placing 136,000 parts per hour at maximum speed (over 35 parts per second!!) We are replacing a Universal AC-30 chipshooter.

Nice! We just need a Tim Taylor grunt smiley for that!

http://husbandsanddads.com/wp-conten...man-taylor.jpg

http://www.timallen.com/actor/img/pilot.jpg

Topless Tim Taylor.... That is more questionable than my old avatar (kids, cover your eyes...) Next thing you know people will have slo-mo gifs of Hasselhoff running down the beach in his Baywatch skivvies... I think I just threw up in my mouth a little bit.

It aired on public TV in the U.S. so it can't be too bad, nobody got sued over it (that I know of).

yet!!

That is indeed good news that does make me happy. Overall I have always been very happy with Castle and it's products, this only makes it better. All the electric vehicles in the house are powered by Castle products and I dont see that changing any time soon.

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.:party::intello::na::party::yipi:

You can't get better back up than that!

Hmm, glad you got yours. I also had my in for repair when this thread was started. I think I have been patient and even have tried to defend them with my friends.
But you know what..... I think my friends are right. This is terrible customer service no matter how you look at it.
I realize they got overwhelmed, but trust me, mismanagement is not my problem.
I also have a friend who is now scared to send in his sidewinder.

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?