Quote:
Originally Posted by glassdoctor
(Post 156310)
Actually... can anyone here name a release date? I don't recall any...
Seems like I'm a lone ranger in supporting CC here. I agree that they keep dangling a carrot but are not delivering. It's a classic Charlie Brown vs. Lucy thing.
But... most of the talk about the MMM has been "off the record" type of comments. The projections or prognostications about a release date have been rather vague IIRC.
IMO, anyone who is all bent out of shape over this needs to stop living-n-dying over the MMM and understand that Castle doesn't owe you anything for not meeting your hoped-for time frame.
Thanks to all the crying and bitching... now we likely will only get the typical BS answers about what's going on. I would much rather have straight talk and be disappointed (along with the guys at CC) with continued delays.
For everyone who says their boss would fire them or their company would loose a contract with this type of "performance".... that's great. The same thing applies here with Castle. Any pissed off customers can "fire" them and go buy the MMM from someone else. Oh yeah.... there is no one else to buy it from. Funny how that works.
I have my gripes about this too, but it has more to do with questioning the priority CC put on the MMM project (and how much that has impacted the delay) and not about how they handle public relations.
Peace LOL
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I haven't read much on here where people are "pissed off" at CC. I simply see criticism of the way they handled the communication of this MMM to the public and people relating their view of the situation to their personal perspective. I can't speak for anyone else on here, But I certainly am not "living-n-dying" over the MMM as you said. If/when the MMM is finally released I will likely get one to run and evaluate. Hopefully it is "all that and a bag of chips" like everyone is expecting at this point. But that is yet to be seen by anyone.
If CC feels that most of the communication out there has all been "off the record" hearsay, they have had
more than ample time and opportunity to clarify the companies true position and fix this situation. There have been countless posts on many forums from many different people from the CC organization, up to and including the president of the company, giving different pieces of this "off the record" info that continued to feed all of the expectations that have come and gone over the last couple years.
CC chose to make a big splash way to early on this project... I think that is pretty clear and impossible to argue with. This was a mistake that I think they will admit to, but since that time they have continued to perpetuate this early mistake. They continued to confuse their potential customers with a series of less than official dates and pieces of information slowly leaking out over time and in different manners. Phone conversations with customer service, emails responding to questions then posted to forums, and many posts in many forums from many CC representatives all giving little pieces of info that are left open to interpretation by the consumers.
How can CC possibly be annoyed at the consumer for being confused and disappointed. The information
they gave has been many things... vague, confusing, many times conflicting, sometimes specific, yet ultimately inaccurate. And... it continues to be that way.
There are 2 ways for them to actually help themselves.
1) Stop giving silly, useless and inaccurate pieces of information in places like this and other forums, phone conversations, and emails. All this does is serve to feed the unfortunate situation. (sounds like that may actually be happening now)
2) Take an official position, communicate it clearly in some official manner. (like their website)
Then Boom.... No more confused consumers.
This is a mess that they created... Only they can fix it. All the talk and boloney on this and other forums only serves to make the situation worse.
