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-   -   What is this BS Castle is feeding this customer? (https://www.rc-monster.com/forum/showthread.php?t=12029)

bl-is-future 05.16.2008 09:13 AM

Quote:

Originally Posted by q8-maxx (Post 173533)
I order MMM from mike and now on the way to my box in aramex (company that give me a mail box in New York)
aramex charged from me $30 just for handle it. Ok lets do math now
MMM+tax+shipng to aramex in NY $174 + (aramex) $30 ship for kuwait = $204

Ok When I receive my MMM and the bec stop working. Lets do math again
MMM $204 + $30 (send it to NY for aramex) + $30 (send it cc) + $30 (from aramex NY to kuwait) = $294 plus wait 2 month lol

That sucks. But...At least castle is reputable enough where they even fix there mistakes. And i heard they are sending a replacement before they even get your broken one. If that is not a good company i have no idea what is. IMO castle will always right any wrong.

lutach 05.16.2008 09:24 AM

Quote:

Originally Posted by lincpimp (Post 173435)
You are a God, Lutach! You are the multilingual/multinational brushless rc and small electronic component god!

Not even close, but it would be nice :angel:. I'm still learning just like anybody else. There is always something new coming out and there is always a better solution found for many problems every day in our R/C world. Just don't go by what RURC says :rofl:.

skellyo 05.16.2008 09:25 AM

Quote:

Originally Posted by lincpimp (Post 173468)
I would also like to thank my wife, who does not believe that I have $1000 worth of rc yet....

Can you imagine how hard it was not to laugh when I heard her say that....:lol:

Unfortunately, my wife has a pretty good idea what I've spent on RC in the past few years.

I did have to tell her this morning though that I have yet another MMM on the way. Luckily, she was pretty cool with it. Somehow I also managed to not get killed telling her that I have a Slash and E-Revo on pre-order too. My wife must love me or something. :angel:

finfin 05.16.2008 09:43 AM

Quote:

Originally Posted by DRIFT_BUGGY (Post 173502)
When you phone CC they will take your Credit Card details and send a replacement one then and there and if your broken one doesn't arrive after a certain time, they will charge you, if it arrives than you wont get charged

how many days for the broken one have to arrive cc in case of international order?
Thank you

bl-is-future 05.16.2008 10:23 AM

Quote:

Originally Posted by skellyo (Post 173539)
Unfortunately, my wife has a pretty good idea what I've spent on RC in the past few years.

I did have to tell her this morning though that I have yet another MMM on the way. Luckily, she was pretty cool with it. Somehow I also managed to not get killed telling her that I have a Slash and E-Revo on pre-order too. My wife must love me or something. :angel:

Lol yeah my Fiancee is the same way. She asked the other day how much i have in all my toys, i just laughed. I have more toys than RC so it is really really hard to tell. I love it all though, dont regret buying any of it one bit.:mdr:

xtremelimits285 05.16.2008 04:27 PM

i spent $3,300 last may/june..
i bought my 8T with all new nitro stuff spare clutchs,spre gears, Tires an Rims galor..lol

then i bought lipos and brushless stuff a neu motor new charger an balancer...
(still have my .28 picco & p3 pipe in a box.. lol) an bought some 1/10th scale stuff oh an a new Futaba TX an servos

i could of had my 1990gt vert mustang(building a 427w stroker for it) done and running:(

oooh well rc cars come first..lol
im only 25years old, im still a kid(ok at heart at least)lol

Sower 05.16.2008 05:29 PM

Quote:

Originally Posted by xtremelimits285 (Post 173702)
i spent $3,300 last may/june..
i bought my 8T with all new nitro stuff spare clutchs,spre gears, Tires an Rims galor..lol

then i bought lipos and brushless stuff a neu motor new charger an balancer...
(still have my .28 picco & p3 pipe in a box.. lol) an bought some 1/10th scale stuff oh an a new Futaba TX an servos

i could of had my 1990gt vert mustang(building a 427w stroker for it) done and running:(

oooh well rc cars come first..lol
im only 25years old, im still a kid(ok at heart at least)lol

Nice - the funny thing is that you are a "kid" to most of the guys on this forum! :lol:

bdebde 05.16.2008 05:36 PM

Quote:

Originally Posted by Sower (Post 173731)
Nice - the funny thing is that you are a "kid" to most of the guys on this forum! :lol:

Oh,:party: to be 25 again:lol:

jhautz 05.16.2008 05:50 PM

The wife is cool with my rc "habbit" as long as I don't complain about her shoes and clothes "habbit" :lol:


Quote:

Originally Posted by Longhair (Post 173485)
Would you want to wait at least 30 days (15 days shipping time each way) for a replacement after 20 minutes of run time?

So wait 15 days to order, then 30 more for them to be in stock, then 15 days shipping? Seems like alot of waiting to me.

DRIFT_BUGGY 05.16.2008 05:53 PM

Quote:

Originally Posted by finfin (Post 173544)
how many days for the broken one have to arrive cc in case of international order?
Thank you

Around 2 weeks and that is express :eyes:

DRIFT_BUGGY 05.16.2008 05:55 PM

Just came accross this

The load from the motor determines how much current is drawn from the batteries. Batteries don’t push current, hence you cannot have too large or too high a discharge battery. The ESC, between the motor and the batteries has two jobs. First, it run the motor by analyzing the motors back EMF then sending commutation pulses to the motor based on its analysis of the motor. This involves much more than knowing the position of the rotor, there are several complex algorithms that, by analyzing the back EMF, set the computation pulse advance to get the most power and efficiency of out any motor is it running.

Its second task is to control the speed of the motor to the users command. It does this with Pulse Width Modulation or PWM. PWM works by turning full throttle current on and off very fast. The portion of the pulse that is 'on' in relation to the part that is 'off' determines how much power the motor sees. I.E 50% on, 50% off the motor sees 50% power. The PWM switching rate is 13,000 times per second (13 khz). DC power sources, in this case batteries, do not like high current being switched on and off, they want to put out steady current. The ESC wants to see square waves, instant full on, instant full off. However, the battery takes time to go to full on and won't switch off immediately. This creates a sloped instead of a square wave. The caps on the ESC are there to get the PWM pulse back closer to a square wave. The reluctance of a battery to put out pulsed current also creates a side affect called 'ripple current.' The caps also control ripple current. The less capable a battery is of keeping up with the current demands of the motor the higher the ripple current. If the capacitor overheats or get completely drained from inadequate batteries the caps will burn or blow up and the ripple current cascades thought the power board burning up the ESC. The other primary cause of ripple current is resistance on the battery side of the circuit. A plug with too much resistance, long or too small battery wires, bad connections etc. will increase ripple current, possibly to catastrophic levels. I cannot prove it but my guess is that more of our ESCS are burned up from inadequate batteries than over current.

The minimum discharge rating for cells used with a Monster Max is 75 amps continuous, burst to 150 amps. This is a minimum to keep ripple current low enough to make sure the batteries don’t damage the ESC, more is better. Also, the more capable the batteries the more torque the motor will produce.

To answer the question of why don’t NiMh batteries damage the ESC is the fact that these cells voltage drop quickly under load then climb back. The drop in voltage protects the system from the motor pulling too much amperage and creating too much ripple current.

With high power electrical systems, the battery is the most important part of the system. Saving money on batteries not only gives lower performance, it puts the ESC at risk. Choose your batteries wisely.

Bernie Wolfard
Supervisor, Product Support
Castle Creations
235 S Kansas Ave.
Olathe, KS 66061

DRIFT_BUGGY 05.16.2008 06:18 PM

Is there a way of overdoing the discharge of the battery?
They recommend minimum 78A cont. and 150A burst, was just looking at the Thunder Power and their 125A cont. 250A burst

Toyman 05.16.2008 08:11 PM

I just got my MMM from Mike today, got her all soldered up, hooked up, armed and away we go, i run a 7XL on 14 GP 3300 just bashing around, geared tall at 24/56 in my mostly stock 3905 maxx, it is awesome, nice job CC. Steve

johnrobholmes 05.16.2008 08:47 PM

Overdoing battery discharge? Never, until the weight of the pack negates your increased power. I just got some 30C/50C Polyquest to stack against some 18C and 25C packs. It will be interesting to play with.

DRIFT_BUGGY 05.16.2008 09:20 PM

Message from Joe Ford

Gents...we are seeing few of these come back versus the number that were sent out. If you're going to have an issue it'll probably be in the first minutes of operation. If ANYONE has this issue, please send the ESC to us and we will put you on RUSH repair service. Fill out the copy of the service request form at the link below and include it with the ESC. This is a very easy issue to fix on the controller. We are sorry for any inconvenience to those of you who experience this issue.

Shipping address is as follows:

Castle Creations
ATTN: Repair Dept/Monster MAx
235 S. Kansas Ave.
Olathe, KS 66061
USA


http://www.castlecreations.com/suppo...quest_Form.pdf

dubkatz 05.16.2008 10:22 PM

Quote:

Originally Posted by Toyman (Post 173771)
I just got my MMM from Mike today, got her all soldered up, hooked up, armed and away we go, i run a 7XL on 14 GP 3300 just bashing around, geared tall at 24/56 in my mostly stock 3905 maxx, it is awesome, nice job CC. Steve

That is super tall gearing. I run a 9xl with 14 gp3300 and run 22/58-62. whats the temps on the motor with that setup.:gasp:

DRIFT_BUGGY 05.16.2008 10:52 PM

Quote:

Originally Posted by MTBikerTim (Post 173422)
Thanks for the info glass doctor. It does suck. It means I'll be waiting a few weeks for mine to be returned.

It needs to be PWFMMS, People With Fried Mamba Monsters Syndrome. you have to have syndrome in there to be taken seriously.

Have you contacted CC yet MTBikerTim? How was it sent?

q8-maxx 05.16.2008 10:57 PM

Quote:

To answer the question of why don’t NiMh batteries damage the ESC is the fact that these cells voltage drop quickly under load then climb back. The drop in voltage protects the system from the motor pulling too much amperage and creating too much ripple current.
Is this means this bec problem in MMM just with lipo?
I don't have lipo I will run 16 nimh cells until i buy A123 that recommended by cc.. so I will be in safe side with nimh?

TexasSP 05.16.2008 10:58 PM

I just sent mine back two day air so it will be there tues. Hopefully I can get it back rapidly. Joe sent a nice email back to me and they are obviously taking this all very seriously. Customer service is still top notch.

Quote:

Originally Posted by q8-maxx (Post 173820)
please can you answer me.. is this bec problem in MMM just with lipo ??
I don't have lipo I will run 16 nimh cells until i buy A123 that recommended bu cc


No, mine did it with nimh.

DRIFT_BUGGY 05.16.2008 11:15 PM

So are they still sending out new units to people how have had problems? Or is it all on hold now?

DRIFT_BUGGY 05.16.2008 11:17 PM

Also, for guys that buy it off ebay (not a store on ebay) are they still covered under warranty? Just looked at the Service Request form and they want a reciept as well as when and where bought?

Toyman 05.17.2008 12:26 PM

Quote:

Originally Posted by dubkatz (Post 173813)
That is super tall gearing. I run a 9xl with 14 gp3300 and run 22/58-62. whats the temps on the motor with that setup.:gasp:

Temps were fine 98 ESC, 105 batteries, 137 on the 8xl and i ran it without a heatsink clamp. Steve

hobbimaster 05.18.2008 08:05 PM

Nope, doesnt appear they are holding off shipments. A friend, and myself ordered one each from Tower and they will both be here on Monday. I would think if Castle wanted to put a hold on anything they would have contacted the distributers and put a stop on further shipments. I guess the best thing to do is run the crap out of it over a few days period. Honestly from what I've read the first batch was 2500 units, and so far I've read maybe 6-8 failures on tech boards. It would seem most are having great success.

jnev 05.18.2008 08:19 PM

And if they are having success, it is more likely they are running there trucks with it, rather than posting on the forums. Usually if the ESC doesn't work, people would post the problem on the forums...

MTBikerTim 05.18.2008 08:19 PM

Quote:

Originally Posted by DRIFT_BUGGY (Post 173818)
Have you contacted CC yet MTBikerTim? How was it sent?

I sent them an e-mail a few days ago and have not received a reply yet. I'm sure I will in a few days but I just sent the thing back via air mail in the mean time, not express. Honestly couln't be **** spending another $40+ to have it shipped back express. I have to say that the one thing that is a little annoying about castles customer service is that it takes them forever to answer e-mails (probably cause they are just busy). I have called them before but that is a pain as I have to get up stupidly early in the morning and everytime I do the person I am calling for isn't there. Anyway when they get my parcel I'm sure they'll be able to figure out what to do with it.

azjc 05.18.2008 09:17 PM

Quote:

Originally Posted by jnev (Post 174236)
And if they are having success, it is more likely they are running there trucks with it, rather than posting on the forums. Usually if the ESC doesn't work, people would post the problem on the forums...

I agree with that...there have been other hobbies that I have been involved with that only the negative is posted since the involved is so hot under the collar they have to get it out. If I want some positive feedback I will start a post, I have done that on this forum

bl-is-future 05.18.2008 10:12 PM

I have recieved my MMM form tower hobbies and have ran my 4s 5000mah pack all the way to the cut off 3 times now with out a problem with the MMM. I think it was just a few bad ones out there because mine has not given a problem. Even if it does i know castle will make it right.

RBMike 05.19.2008 01:02 PM

Mine died this weekend after a total of over 90 minutes of run time. No smoke just shut off & won't turn back on.

Joe Ford 05.19.2008 04:24 PM

Anyone who has issues with a MMM...send it in with a copy of the service request form. We are making these top priority right now. We'll give you the fastest service possible as this is a new product, and you've all waited long enough to have fun.

http://www.castlecreations.com/suppo...quest_Form.pdf

Sower 05.19.2008 04:33 PM

Dang, I already sent mine back w/o any form. Just a note to you or Patrick. I did send him a PM though - does that count for anything? :lol:

Joe Ford 05.19.2008 04:36 PM

Doesn't matter if you sent the form or not. We'll still get you fixed up asap. As long as you put your return addy in there we're good to go.

Sower 05.19.2008 04:38 PM

I figured as much! :party:

MTBikerTim 05.19.2008 06:16 PM

I sent it with the form. Make sure you repair mine before sower's since he forgot the form :na:.

Dagger Thrasher 05.19.2008 06:51 PM

I'd just like to say that you Castle guys are doing an awesome job in dealing with these issues. I know it must be a bit of a nightmare, having spent all this time developing a great controller and being let down by defective components! You're being extremely involved (especially being active on the RCM forums) with this situation, and doing your best to rectify it with minimum hassle, so I take my hat off (if I had one on lol) to Pat and Joe. That's what customer service is all about.

I've still got my MMM waiting for a vehicle to go in, so I hope it's a good 'un, but if it isn't then I know I'll get taken care of. LOL that sounded cheesy, but it's true! Nice one guys. :)

RBMike 05.19.2008 08:10 PM

Quote:

Originally Posted by Dagger Thrasher (Post 174643)
I'd just like to say that you Castle guys are doing an awesome job in dealing with these issues. I know it must be a bit of a nightmare, having spent all this time developing a great controller and being let down by defective components! You're being extremely involved (especially being active on the RCM forums) with this situation, and doing your best to rectify it with minimum hassle, so I take my hat off (if I had one on lol) to Pat and Joe. That's what customer service is all about.


For sure +1. Even though mine died, I'm not the least bit upset about it because I'm sure they will take care of it. Just will miss getting to run it that's all. It's too fun this brushless buggy thing.

Sower 05.20.2008 11:14 AM

Quote:

Originally Posted by MTBikerTim (Post 174637)
I sent it with the form. Make sure you repair mine before sower's since he forgot the form :na:.

Nice - that's hilarious :lol:

It will be interesting to see what the cause of the failures has been. After opening mine up and seeing how the wire separated I think that might be a main cause. Like I really know :rofl:

TexasSP 05.20.2008 11:21 AM

Well, fedex says mine just arrived at CC so whatever happens they better kick both of yours out of the way to fix mine! :diablo::na:



Just kidding, as long as I get it back early next week I will be happy. I want to try the new Medusa out and it looks all lonely just sitting on the floor waiting for a home.

Sower 05.20.2008 12:12 PM

Well, I sent mine yesterday morning USPS Priority so I don't think it will get there until tomorrow. So I think you're safe. :mdr:

phatmonk 05.20.2008 04:41 PM

Well I called Castle lastweek and they told me that MA batteries are fine to use.The MA 4s2p 6000 battery has a 20c+rating.They ran great in my MM so why should there be a differance.I think that alot of us have MA batteries that just happened to be the batteries that the MMM fails with.Mine failed running 4s2p 6000 and Neu 15151.5/d.Justin from MA told me the same the batteries can handle the MMM.I have a second MMM that I have put in my Losi 8t last nite and its with the same setup so we will see what happens.I will be using a Tekno Neu 1515/1.5D this time so we will see what happens.

BrianG 05.20.2008 04:59 PM

Not responding to anyone's post in particular, I was thinking about the seemingly continual controversy about the death of batteries using the MMM. These are the facts as I know them:

#1: Batteries that cannot sustain high currents without substantial voltage drop exhibit higher levels of current ripple. This can mean lesser-quality cells that are rated "optimistically" or cells that simply don't have the C and mAh rating combination. And before anyone chimes in, I'm not talking about MA cells in paticular, but any cell.

#2: The MMM (capable of 200A) probably has less total rdson value than the MM (capable of 100A). OK, this is not a fact, but an assumption.

#3: The MMM seems to be more sensitive to batteries than the MM for the same setup. Again, not a fact, but an observation.

#4: The issue with the UBEC dying is now attributed to a batch of less-than-stellar components. Ok, this isn't really related to the point, but I thought I'd throw that one in just to have a comprehensive list. :smile:

The only conclusion I can come up with for #3 is that the slightly higher rdson value in the MM setup helps to slightly reduce the battery's available current to the motor. Not much, but enough. The MMM is a "larger pipe", so the motor is free to pull as much current as it needs - at least slightly more so than the MM. This higher level of current causes more ripple current and is not good for batteries.

Does this sounds plausible? Does anyone have eagletree graphs of the same setup comparing the current levels using the MM and then the MMM? Would a few more caps to the battery input leads help protect cells like in #1?


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