Proof of purchase a must for warranty repairs?
 

Do you have to have some kind of proof of purchase for warranty repairs? I bought my Mamba Max brand new from someone, but I never got any "Proof" of when they bought it. Does that mean I have no warranty?

Usually that's how it works unless there is a factory defect to begin with.

I'm pretty sure they have a way of knowing when it was approximately bought. You can send it in and they will access whether it is out of warranty. At worst you have to pay 50 bucks and it was a risk you took when purchasing the item from someone without a receipt.

I usually just fill out the repair/service request form from CC's site, place it in the original box, wrap it up nice and neat, and track it. I have sent in 3 MMM's without proof of purchase (though I could produce them if needed) and have gotten 3 back from CC. On the first one I got a call from CC letting me know that they were sending me a new V3. Boy am I a sucker for excellent customer service!

Pretty sure they aren't requiring proof of purchase for MMMs because they haven't been out for a year yet and the warranty is good for 1 year. I had my first Mamba Max fixed without them wanting proof of purchase and by the time I needed service again they had the service form out and I sent it in because I had to.

Email them and explain your situation. They are really awesome to deal with, excellent customer service. I had to send my esc in right after I bought it after diagnosing the internal BEC wasn't functioning, They sent me a little envelope with prepaid postage and already addressed n ready to go. Popped the esc in and tossed it in the mailbox. But that was a factory defect, not sure what your situation is, if it's something you did to it, it may have different circumstances, I'd be 100% honest with them and see what they want to do. I know when I toast my esc or 6900, I'll be paying because it's about a year into it and/or I know I am misusing/abusing it and it's not their fault in any way. They've been nothing but really nice and professional.

BTW, that was without proof of purchase, but then as mentioned above about the MMMs, I don't think the 6900s were out for more than a year at the time I bought it.

crap!!..I cant find my receipt
http://www.rgcbuilders.net/crispy.jpg

If that is a dead MM in an eRevo on > 3s then it will not be covered by warranty anyway.

No sir...its 4s 1512/1,5d (2700kv)

Including a proof of purchase when claiming warranty is highly recommended. Without we have no way of knowing when you actually purchased the product. Sometimes we have ways of telling how old the controller is, and if we can verify it was not made more than a year ago, we will usually consider it within one year; but there is no guarantee without the receipt.

There are of course other factors when it comes to warranty, not just the proof of purchase. Here is a direct quote from the repair page on our website:

WARRANTY IS VOIDED BY

• Using controller outside of its intended performance specification (running outside of MAX voltage/current, gearing, or wrong application/vehicle).
• Physical damage including crash, or water submersion.
• Modification of controller such as soldering on controller, gluing items on the controller, potting the controller, etc. There are no user-serviceable parts on these controllers, we do not recommend attempts to repair or solder on the board.

Note: warranty is for original purchaser of the product only. Warranty is non-transferable.

So unfortunately if you purchased it from a friend, we generally do not accept it as a warranty. We can make exceptions in certain cases, but unfortunately there is no guarantee.

Thomas Porfert
Castle Tech Support

:angel:So does that mean you will warranty my crispy critter?:angel:

http://www.rgcbuilders.net/crispy.jpg

*Insert witty response here* :na:

But seriously, put the remains in 2 or 3 plastic baggies and send it off with $50 and we'll ship you a brand new Mamba Max :yes:

Oh, that can be fixed. A little cleaner here, a little solder touch-up there, and it would be as good as new!

wow...you cant ask for any better customer service than that.......I had to lol when a saw "put the remains"

If I put your name in the box and tell Patrick who told me to do this will you be reprimanded?:party::whistle:

Wow! I think I will send it in and hope for the best. I saw the inside of my buddys and his has a date and a cereal number. Is this how the tell when its made? IDK I will send it back regardless of if its free or if it costs me $50. I think I am going to get a MMM for my E-Maxx anyways. Thanks guys!

:rofl: :rofl:

Sorry, but it's "serial"... :wink:

Lol I can't believe I didn't catch that. Wow I'm retarted

That is one of the ways we use to identify the controller, we can also tell based on the hardware. We make changes from time to time on the design of the boards, so if the design wasn't around a year ago or the controller wasn't made more than a year ago, it's hard to buy it :smile:

Luckily that wouldn't be a problem, we do it all of the time :yipi:

You'd be surprised as to what we get back sometimes, literally a bag filled with some ash, a lightly toasted heat sink and some little round things that resemble charred tootsie rolls that used to be capacitors; it goes great on a piece of whole wheat toast and strawberry jam!

As long as we can identify what it used to be, we'll replace it no questions asked for the flat repair fee. You could literally find it in the gutter on the side of the road, send it to us and we'll repair or replace it for the flat fee. We don't ask questions, because sometimes we simply don't want to know...or the person is too ashamed to admit why it burned up. *cough* reverse polarity *cough* But those things happen even to the best of us, so we repair or replace controllers for the flat fee no matter how old, what condition or mistakes were made. :yes:

And the flat repair fee includes the repair or replacement of the product and the shipping back to you; and truly is a flat fee, never less, never more.

I've send in 3 MM that were effectively charcoal - all i had was the heatsink and a blackend board with a couple of fets... :)

Cost me $150 but great service...

CC are great. I roasted a mamba 25 once, all I could send them were the half cooked battery and motor leads. They got me a new one, no questions asked! Great service from a great company! About the toast thing...thats kinda funny!

I didnt get my reciept when I bought my combo. I had a issue with the mmm and even with no reciept castle took care of me!!!!!!!!!!! I tought there was going to be a long wait(so I bought another mmm while the first one was out getting repaired) but nope no long wait, I had it back in 2 weeks!!! Now that customer service.

I had an OLD mm that fried, sent it in with a check for 50.00 and within 2 weeks had a shiny new mm. That is taking care of the customer. Buy Castle and even after the warranty is up you doe'nt have to pay full price for a new esc. I was also told the new one comes with a 1yr warranty, just to keep the reciept they gave me.