Your Rating on Castle Service!
 

What is your rating on Castle Service

1-10

1 being the wrost
10 being the best

dont really know why this thread is open but as far i know castle offer a very good service..:yes:

the real problem is I can't try their service to rate them. I'm from kuwait they cant help me with any problem if my mmm fail. all what i can do is trash it in the can.
I need $90+ to send the controller to castle.

if they replace it for free for me without sending mine I will rate their service 10/10 :P

no offense but it shouldn't take no more than 3 weeks for a wire replacement but if u have a burnt ESC it should take 3 weeks no more no less!!

Well I never had directly had a problem with my mamba 25 nor with my 8000kV 1/18th motor.
But I think it's quite poor for a company like CC to not provide drivers for 64bit vista.
So I can't use my Castle Link with my PC. It's not that bad because I'm hardly using my mini-t and the ESC is properly set up. But as long as it stays this way, I'm surely not getting one of the MMM-combos but staying with the good ol' Schulze ESCs and Plettenberg motors.

And yes driver support in my opinion is part of the service as well as replacing failed parts is.

ONLY the MM does not work on vista 64 - ALL of the controllers that use the Castlelink including the M25 and MMM work on Vista 64.

BTW it is also the same on Windows 7 64bit - I know because I've run both...

yea i can used my castle link on my Vista and its a 32bit just had to run the program as admin

just kinda tick about them not knowing when your repair is going to be completed.......and or they haven't billed me yet

An online tracking system - showing repair status i.e. recieved, reviewed, repaired, shipped would be chocolate frosting on a double choc chip cookie.

I had thought these incessant moaning threads had gone away, I guess not. All of these issues should be taken up directly with CC, not on the forum. I really can't see this thread going anywhere good.

yea a CC doesn't answer e-mails and i can't call long distances

You have the money for all this rc gear and can't make an LD call?! That's just silly. Email is not the end all be all of communication.

Go down to target/walmart/grocery store and get a calling card then. Every time I have called CC someone has answered and someone has helped me. I see no point in a thread to moan about CC's service on a board like this. All you will do is piss people off.

Hmm, I too can't really see the point of this thread. It's one thing to bitch about something, but how about suggesting a reasonable solution? What exactly can CC do to improve? IMO, they already go above and beyond. Just try getting that level of service from most other R/C manufacturers...

I had a prob. w/the new firmware installing in my computer and spend over 1 hr. w/Thomas on the phone sorting it out.. He was more than willing to stay on the phone w/me until the prob. was resolved. I accidentially clicked a 9 out of 10 instead of 10.

IMO, castle is far and away superior to the other mans. as far as support goes.

+1 on the last two threads .... You don't really appreciate CC customer service until you've dealt with a company who has extremely poor communication and lack of follow through on their promises *cough* *cough* *axiom* *cough* *motors*... they really do their work above and beyond...when the whole MMMv1 fiasco was at it's hieght, I left a message for one of their product reps and lo and behold bernie called me back later that afternoon:)..... I could only imagine the amount of stress they were going through and to have enough patience to deal with ONE more customer...AND he was extremely professional and did not talk down to me at all:) even though his immense knowledge of electrics/stators/volts blah blah blah was more than I'd ever know ... I would give them a 20/10 if I could....give them some time to receive an work on your repair....I'd only start a thread about a company if they had blatant disregard for customer service But by judging CC customer service record by the members of this forum ( + the 2 mm's, 2MMM's, & 1bec they fixed for me) this isn't the case...they will get back to you AND they will take care of you

+1 on that....

11:great:

hmmmm i see your guys point but i get paid monthly and bills come frist then family then R/C everyone should know this not trying to B*tch just seeing peoples input thats all hope thats ok CC does need to inprove service and also if i had the money i would buy a phone card to call CC but i don't

I hope I don't come across an an ass, but if money is that tight, maybe this is the wrong hobby. This is clearly a hobby for people with large-ish disposable incomes, especially when you have multiple vehicles. If you are looking improved CS simply to help save your purse, I think you're barking up the wrong tree. Let's be realistic, companies produce a product to make money. And handing out replacement ESCs for any failure (whether user error or not) does not encourage profit. I think CC has done wayyy more than most would to satisfy their customers. Makes me wonder how profitable the MMM actually is given what they had to go through with the V1 debacle.

Again, sorry if I offend, but I call it like I see it.

well then delete this post.....

couldnt have said it better

No, it can stay. We all have our opinions, and mine is no more "right" than yours. I'm just stating mine perhaps a little more harshly. I usually try to be more diplomatic, but I am in a bad mood today.

You need a hug big guy?!?!?!

I have to agree with you, this is not the best segment of the hobby to be in if you have a tight budget, or expect a fair amount of down time if you do.

As far as castle's service goes they have always treated me well, and not required any pestering to get my stuff back. I threw them a 10 as I have had similar experience with other esc companies (orange treated me well too) and I have also had great service after the sale from many other online sellers, such as Mike, OSE and BPP to name just a few.

Here's a great idea delete this thread was just trying to get people's input omfg!!!

R
a
g
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Calm down Beavis!

easy.......calm yourself down..haha

you may not know this yet but this forum is full of both sarcastic but very honest and real members.....they just tell it like it is....no tip-toeing around.....don't get me wrong...post any problem you have on here...ANYTHING....and guaranteed (if its a legit problem and not stupidity) you will get a well-informed reply to your post....well...i guess even if its stupidity as well :lol: just making jokes relax.. :yes: its just like a small little dysfunctional mafia type of family....with Don Monster Mike leading the way...:lol: they will help you out but at the same time put a little "reality-juice" in your kool-aid......hope you smell what i'm stepping in...:lol:

Yeah, no dis intended by me! I just make jokes and take peoples words out of context!

Well I have 4 cc products, Mamba25, MM, and 2x MMM. I have only dealt with CC for the MMM, I had a v1, it died, they sent me a v2 that lasted for awhile and then died, and now that is replaced with a v3 and it's going strong still along with my v3.1? ( I have one with bullets for the battery and one without). They took care of me without any problems and I received my replacements in a timely matter considering everything that was going on. I didn't give them a 10, but only because I was being honest in that no one is perfect. I would realisticly rate them 9.9 leaving that little bit for improvement. I don't think that there is another company that has devoted so much time to helping the members of RC-Monster.

Now for my $.02 on the rest of this thread......mostly directed at InsaneRC..........Biggest thing is, if your gonna play in our playground you had better get used to the way we play! We [RC-Monster Members] are a great source of knowledge but this forum also has a lot of joking around and picking on each other (LincPimp and Miss Piggy started the whole swine flu thing). Next up, if you can't spare $5 to get a calling card to get a $140 esc replaced your in the wrong hobby, PERIOD!!!! Brushless monster trucks, truggys, and buggys are very expensive to purchase and maintain. I beleive my average monthly spending on RC exceeds $200, throw in associated costs such as travel to the track and eating at the track and it's even more. Maybe the $600plus that you have into your truck could have been spent more wisely.

My disclaimer - Right along with Brian, sorry if I came off as a a$$ but there's no point in not being honest.

I think in general this thread with the poll is a good thing, you will see that most people can agree that CC has top notch CS. The few that don't think so are most likely the ones that didn't take advice on their setups and burnt something up and think that CC should replace there stuff for free just because.

I have sent back 3 MMMs to CC & received brand new ones back. No questions asked. Although I had to pay a little more postage as I am from Malaysia, I pay gladly knowing perhaps some of the dead MMMs sent to them did not really deserve any warranty claim :oops:.

For that I'm a CC customer for life.

Regards,
Joe Ling

I confess i was originally thinking ahhhh another castle bash thread.

However underneath all of this matt has a good point. I to have had to call to find the status of a repair. It would be nice to have an online repair tracking system.

Could we get webcams to so we can get sneek previews of new products and ensure patrick is at his desk - LOL

Ps matt just note this is the forum that bought the whole of cc lunch!

To answer one of the original questions/ criticisms though:

Castle dont just make and sell the MMM, they do a whole load of different items, and can only set their machines up to do one at a time, in large batches/ production runs. This means that if they have no MMMs on the shelf to send out as replacement items, you may have to wait a while until they can get some more made and sent out. Same kinda thing applies to repairs- if all the engineers are getting something else finished (to a dead line), repairs may have to wait until there is free time in the scedule.

As it is, I've never had any issues with their products so I havent had to test their CS- bullet proof MMM V1s are a rare thing... :mdr:

ok this is my frist time dealing with this Co. i have dealt with Novak before. I was just trying to get a feel on this praticural company as far as ho long their repairs take and how long it might take for them to bill me. Not critising any of them just didnt know how long it takes I know that the form says 3 weeks and knowing most places that is normally longer because they do have other things they have to do. Just was curious on how long it might take for it to come back. Thanks for all of your input on this subject.

^no more comments?^

Why another bitching post?I could see a senior member doing this.Come on!!!!!!!!!!!!!!!
Castle has allways treated me very well.Hey nobody is ever perfect but I give them A+++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++And considering it is your 1st experience with Castle dont be so quick to judge.

Hows is this bitching???? :neutral:

I've had 4 MMs and a MMM replaced and have E-Mailed them a number of times with questions and have always gotten great service. It's definitely an added bonus that we have this support forum, it's great hearing "straight from the horses mouth." So far I'm very happy with their service, 10/10.

oh lord. have you ever had to deal with the Schulze CS?? >virtually NONE! It's always "user error" with those scumbags.

and how about the programming features of their ESCs?? >again, virtually NONE, compared to the CC ESCs even less.

But to each his own, eh?

Schulze even has restrictions in the warranty on battery lead length and motor wire length. I have never known anyone to get warranty service from Schulze. It has always been like Dafni said, user error. CC on the other hand errs to the other side and replaces/repairs almost everything, user error or not.

I just got my daughter's mm esc controller back from repair...it took 3 1/2 weeks. At the time, the site said 3-4 weeks when I sent it in. That is excellent IMO

i have too many ESC's and Castle and Traxxas are light years ahead of everyone else when it comes to backing their product - warranty and non warranty repairs. You dont get this with the Hong Kong EL Cheapo ESC's.
Heck Patrick the CEO is on this board all of the time,