How to return my V1 MMM?
 

So I need to return my V1 MMM to be repaired/upgraded.

What should I include with the controller? Is there some sort of special RMA form?

I sent a MM back a long time ago, and have not had any issues with the other 12 or so CC products I have. Great stuff!!

not exactly the MMM stuff but i assume same procedure. There is a pdf on this page for the form you need and it also has the addy to ship it in. http://www.castlecreations.com/support.html

This excatly what i did today for my MMMv1,
Just fill the repair request form and ship it to castle. By Security i did put 2 request form, one inside the package and one outside

Best option is to only inlcude the controller without connectors or castlelink - It will get returned the same...

Thanks guys, I filled the form out and will send the esc only. Anyone know how long it will take to get another? Is there any priority to

CC ships FIFO so it depends who is before you

damn so i lost manual and all connectors stuff :/

I pity the fool that does not send them back to you...

Sorry had to say it, I am a big a-team fan....

Is there a deadline for submitting your V1 back? mine isn't broke but I would like it to be upgraded to V2.... at the same time I don't want to send it back until I get my v2 from RC monster..

should be as long as your warranty i would assume. So 1 year:lol: I too am going to send mine in but like you want to keep it cause it works.

When should we send those in for the shortest wait time?

Fifo is how we send out -- but, we won't have a lot of spare MMM until next batch -- early September.

So, if you can wait until then, you will have a shorter wait (longer wait total, but shorter turn-around...)


Patrick

So for the people that still have working V1's, better off waiting till the new batch just to be fair?

Yes... Let those have broken ones get their's fixed. You will have shorter downtime to..