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Originally Posted by captain harlock
And just a few years ago, I used to hear that BK has a A+ customer service.
You guys should not depend so much on the " customer service" thing.
Treat it good, treat you good!
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Phhhhhh..
Every electronic component breaks eventually, esp under the condits we ask them to perform. CS/support will be one of the big things holding BL back from going mainstream. How many will tolerate (esp nitro converts) a 6mos repair turn-around on a $200+ controller that fried? You'd miss the entire driving season. RCM Mike is awesome, but he can't be expected to fix everyone's controller that breaks (or anyone's really, he a good guy for helping.)
For the various faults of the MMax (which there are few) one of them is not CS. My wife fried mine accidently, I sent it back ($5 shipping), and had a brand new one on my doorstep in 3wks w/ an apology for taking so long. :043:
No matter what I do to it, the repair fee will only be $50 once the warr expires (which is an entire year.) For this reason alone I will be hard pressed to trade it away when it worked so well for me in the 8mos I've ran it.