Both, David. I have a relative in the post office who checked for me. I had her check after it didn't show up at mgm. its sad really, people with no insiders in the post office would never know that they lost track of the package. The box would just disappear with no way to find it without insurance. My fault really-i felt bad about the declared value but wanted it back quick. You can't really win either way-stay inside your country for service. hurry up monster max!!!