Quote:
Originally Posted by no mods
How many other companies would have stood by their product enough ask for it to be returned, then send a real post card to confirm they had received the merchandise, and promise to fix the mistake when they knew what they problem was?
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I did not have this experience. I was never contacted as to whether mine was repairable or I would be waiting for a new production run. I had to call after several weeks and Christy had to go look for mine to confirm it was not repairable and that I would be waiting.
On the upside to this, when I called I was treated very well and assured that I was indeed on the list to have mine replaced. With all they have going on it is to be expected that a few small things like contacting everyone slips through the cracks. I am not upset at all. I called and got my answer in a fast and professional manner and stand by CC 100%.
I own a few of their products as well and the only one to ever give me issues is the MMM do to a known issue.
Mamba 25 w/ 6800
MM with 5700 x2
MM esc only
MMM - the only one that has failed under normal use.
and 1 Modded MM that fried when 5s was applied ;)