[Robert]

I see a few people complaning about the customer service and more in peticular the time frame. I had what I considered a funny MM. I called tech support to try and sort things out. We tried a few things and it still seemed off to me. Support told me they would send out another. I recieved in about two weeks, maybe less. This was a month or so ago, maybe a tad longer. I think maybe you should call them and talk nicely to them and try to resolve the issue. I had a great experience from them and am very happy and pleased with the product I have in my possesion now. Go luck guys, try to be nice on the phone. :)