Quote:
Originally Posted by Pdelcast
Ummm, we ran a check yesterday, and our failure rate on the V2 is pretty normal for a new product. In fact, the Mamba Max had almost double the failure rate in early runs as the MMM.
This is for two reasons -- first, people are using setups that aren't right -- and are damaging motors and ESCs because they don't know yet what combos actually work right (we have seen many of these at tech support here.) Second reason is that there are higher failure rates on products early from just manufacturing defects -- we tend to have a few more failures early on 'cause we don't yet know what to look for when looking for common defects (every product has something...)
Also, please note we have built ALREADY six times more V2 MMM than V1 MMM.... (almost 3000 have shipped already) So there is going to be a LOT more reports of issues, just from the sheer numbers.
Patrick
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Thanks for the info Patrick. It just seemed the numbers of failures were popping up pretty quickly now and I know I was getting worried, as I know the word on the net is that people are starting to get worried. I try and take the smoke on the internet cautously, but when there is growing smoke, there seems to be fire.
Frustration grows as the summer winds down and play time decreases.. especially with a large amount of money spent or playtime.
Again, thanks for the info. I will be the first to say... the customer service from you guys is outstanding.. speaking from experience now.