charlie@teamnovak.com is definitely the guy to contact for help with technical issues---I generally refer all tech/application questions to him.
Charlie prefers to deal directly with users (via email) for technical and application issues. We have 3 tech support helpers, but Charlie handles most of the emails even when he is traveling. Both Charlie and Steve are attending a big race in Las Vegas this week. Poor fellows!
One of my particular areas of expertise (as it were
) is formulating, monitoring, updating and explaining CS policies. And, sometimes, unclogging transactions that aren't proceeding smoothly enough.
cmcclive: I am incredibly slow typing responses....So, you are welcome to chime in!