Jayjay:

I agree that making the customers happy is the number one reason why you would want to take care of them. They are in fact our bread and butter and that is why I am doing what I am doing. Not to mention that I don't want anyone to feel like they got screwed when they bought from Bishop Power Products.

Someone else said they don't like the fact that I am stating that I am doing the customers a favor (although I didn't use that word I see how it could be implied that this is my attitude). I don't really feel like I am doing anyone a favor just that I am going above and beyond my agreement when I purchased the business. That's all, nothing more, nothing less. Word of mouth is a huge plus or minus for a business and I was hoping by me going above and beyond to help these past customers out, that it would help rebuild the Bishop name that many customers learned to trust. Somewhat selfish I admit (since I do in fact now own the business) but there is more to it then just self promotion. There is also my personal feelings that past customers should not be left in the dust.