Hmm, glad you got yours. I also had my in for repair when this thread was started. I think I have been patient and even have tried to defend them with my friends.
But you know what..... I think my friends are right. This is terrible customer service no matter how you look at it.
I realize they got overwhelmed, but trust me, mismanagement is not my problem.
I also have a friend who is now scared to send in his sidewinder.