Originally Posted by pinkpanda3310

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?