Thanks for all of your input. Frankly it would not be fair for me to pick and choose from your concerns, questions, and negative opinions.

In general, the bigger you become as a company, the bigger the target is on your back. I use to really take this stuff personally but have grown beyond that. I realize that some of your posts are valid concerns but most are just someone on the other end of the computer with no recourse for lying about or bashing on our company. In fact, on several occasions I have found out that the "customer" who was bashing on us in a forum was actually a competitor trying to tear us down.

Most of the guys are stating their opinions as facts. Kinda like us stating that our packs are the best, its all an opinion. We can use our opinion as marketing and I really do believe that we offer the best packs on the market.

Brian- Stating that our packs are "crap", "don't perform", have the "highest failure rates" is basically saying that "MaxAmps sucks." Lets call a spade a spade and at least admit that what is happening in this thread is "bashing".

I have not seen one single person who is posting here who can actually give me a specific example of a problem that they have had with our pack quality, customer service, or company. If I missed one, feel free to call me personally about your specific experience and I will do whatever it takes to make it right.

One final note-

It is really hard to find customers who have had a bad experience with a company who is just starting up or with a brand new product on the market. Even if the failure rate is 50%, if you have not sold any of them, then you would not be able to find any failed packs or upset customers.

I see all of the "lipo manufacturer of the week" threads. Then a few people actually use the packs and the real story starts to come out a few months later. This is not our first rodeo, we have been around for much longer than most of the companies that you are all referring to.

I have tested lots of cells that look great in the first 15-30 cycles and then become worthless. Finding a cell with a balance of voltage under load and cycle life is much harder than you think. Some companies will sell a bunch of packs and then be out of business around the time you need warranty work.

I know that it is fun for some guys to bash on the "man". Just remember that "the man" is a real person and try to treat them the same way that you would want to be treated when you are "the man".

If any of you have actual constructive criticism regarding our company, I would love to hear from you personally. Our toll free number is 888-654-4450. I will personally take your call, hear you out, and address your concerns. People seem much nicer over the phone than they do behind the shield of a keyboard and a computer.

It is also very easy for a guy who can not afford our packs to bash them. Rather than just admitting that he can't afford the packs, he tells everyone that his cheap packs are just as good.

When I was in middle school my mom bought me the cheap K Mart "Spot Built" basketball shoes since that is all she could afford. Instead of telling everyone that, I told everyone that my shoes where imported from France and where "French Nikes". The problem was that I had to explain why they left white streaks on the gym floor while the USA Nike shoes did not:)

Best Regards,

Austin Else
CEO MaxAmps.com