Quote:
Originally Posted by austinelse
Thanks for all of your input. Frankly it would not be fair for me to pick and choose from your concerns, questions, and negative opinions.
In general, the bigger you become as a company, the bigger the target is on your back. I use to really take this stuff personally but have grown beyond that. I realize that some of your posts are valid concerns but most are just someone on the other end of the computer with no recourse for lying about or bashing on our company. In fact, on several occasions I have found out that the "customer" who was bashing on us in a forum was actually a competitor trying to tear us down.
Most of the guys are stating their opinions as facts. Kinda like us stating that our packs are the best, its all an opinion. We can use our opinion as marketing and I really do believe that we offer the best packs on the market.
Brian- Stating that our packs are "crap", "don't perform", have the "highest failure rates" is basically saying that "MaxAmps sucks." Lets call a spade a spade and at least admit that what is happening in this thread is "bashing".
I have not seen one single person who is posting here who can actually give me a specific example of a problem that they have had with our pack quality, customer service, or company. If I missed one, feel free to call me personally about your specific experience and I will do whatever it takes to make it right.
One final note-
It is really hard to find customers who have had a bad experience with a company who is just starting up or with a brand new product on the market. Even if the failure rate is 50%, if you have not sold any of them, then you would not be able to find any failed packs or upset customers.
I see all of the "lipo manufacturer of the week" threads. Then a few people actually use the packs and the real story starts to come out a few months later. This is not our first rodeo, we have been around for much longer than most of the companies that you are all referring to.
I have tested lots of cells that look great in the first 15-30 cycles and then become worthless. Finding a cell with a balance of voltage under load and cycle life is much harder than you think. Some companies will sell a bunch of packs and then be out of business around the time you need warranty work.
I know that it is fun for some guys to bash on the "man". Just remember that "the man" is a real person and try to treat them the same way that you would want to be treated when you are "the man".
If any of you have actual constructive criticism regarding our company, I would love to hear from you personally. Our toll free number is 888-654-4450. I will personally take your call, hear you out, and address your concerns. People seem much nicer over the phone than they do behind the shield of a keyboard and a computer.
It is also very easy for a guy who can not afford our packs to bash them. Rather than just admitting that he can't afford the packs, he tells everyone that his cheap packs are just as good.
When I was in middle school my mom bought me the cheap K Mart "Spot Built" basketball shoes since that is all she could afford. Instead of telling everyone that, I told everyone that my shoes where imported from France and where "French Nikes". The problem was that I had to explain why they left white streaks on the gym floor while the USA Nike shoes did not:)
Best Regards,
Austin Else
CEO MaxAmps.com
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In regards to the first paragraph I bold-faced above - I can give you plenty of first hand experience of maxamps failures, as I have owned about 20 of your packs. Now these were older cells, and given my experience your newer packs do have better cells and have performed closer to their claims. Alot of us here have plenty of experience with maxamps packs, some good, but alot bad. I cannot speak for anyone else but myself, and I will not bore you with my experiences. Suffice to say I do believe that Enerland and their 25c series are much more robust and are of better design and construction quality than the maxamps cells that I have personally inspected. Just my observation. Since you are not a regular on this forum you have missed out the countless issues the members here have had with various products, maxamps included. Many of us have spent considerable money buying and replacing lipos. General consensus is that enerland was the best bet for a pack that did not fail prematurely and accurately held to its specs. Nothing is 100%, but enerland seems to have the best QC or whatever it takes to make a cell right the first time and make it last.
As far as the second paragraph that I bold-faced - I have plenty of money, and have bought alot of stuff based on claims and recommendations. The reason I post here is that I have tried alot of stuff and feel a bit obliged to help people who do not have the money to test until they find something that works. This segment of the hobby is in uncharted waters for the vast majority of people, and some sort of advise is almost a requirement to wade through all of the BS. If I thought maxamps packs were really good, but too expensive, I would gladly say that, cause some people just want the best. However if your packs are comparable in quality to another brand that is half the price, well I have to say that as well. You guys do more advertising that anyone else in the business, that money has to come from somewhere. And while you provide a warranty (Not sure if Jason does but I have dealt with you personally for warranty concerns) I would prefer to buy a pack that does not need that warranty.
My personal experience is that I have put alot of packs through a fair amount of abuse, and maxamps did not end up on top. So for people like me "the proof is in the pudding" and your business model lacks the "pudding" (discharge graphs and comparison data).
I do like the French Nike story, shows that you have a quick wit, even at a young age. I do not wish you any ill will Austin, and I hope maxamps makes its way to being an "industry leader".