[TexasSP]

I will offer one last piece of constructive criticism/advice to Austin.

Check out the Castle Creations forum on here and look at the beatings they have taken from many members. Then take a look at how Patrick Del Castillo and the others at CC have responded. This is the perfect example of how to take criticism and respond appropriately to customers. Patrick in the beginning of the MMM issues even made a bet with one member over a free MMM. Patrick then lost the bet and gave the customer the free MMM. CC has constantly been berated on this forum and still comes back to help with a positive attitude. That sir is how customer service is done. Don't blame the customer, accept repsonsibilty, take it in stride, use it to learn, and move down the road.

I would also direct you to the Team Tekin forums and take cues from the Tekin guys as well. Again another perfect example of how to handle criticism and customer service.