I advise you to C&P into an email for lack of confusion. This is what I generally advise:
You can always email
tech@teamnovak.com with your question,
during regular CS hours. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:
Novak Instruction Downloads
Quote:
Please make your initial email as detailed as possible. Include:
~ warranty claim?
~ speed control (brand/model)
~ motor (brand/wind)
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ battery, brand (c rating/capacity)
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc
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The more information you provide in your first email, the more quickly tech support can offer you assistance.