Quote:
Originally Posted by NovakTwo
We always evaluate returned items (with receipts) to determine whether the warranty applies; if it has a factory-caused defect, it would be covered, no charge. We have never identified a factory-caused defect that causes motors to just "burn up".
Do other manufacturers really replace burnt motors free? And, how can mfgs be held responsible for users' damaging motors by overheating? Whenever, I read other companies' warranties, they are virtually identical to ours.
Do you believe that if you damage an item, the company should be responsible for sending you a "free" replacement? We sell a lot of motors, but---up to now---no timing escs. Therefore, racers are burning up our motors with other mfgs' timing controllers---over which we have absolutely no control.
Maybe other companies feel that their escs are burning up their motors so they replace more items free?
Another point: these motors, and the stator wire used and speced in (by ROAR), were developed long before the development and introduction of the dyn timing controllers.
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If I thought this had to do with my setup I wouldn't have a problem sucking up the cost. But as I stated I wasn't in CHEAT mode, I was geared down from the recomended gearing, I was slower than everyone else on the track , and I still burnt up the motor. As far as what other companies do, Castle stands behind their products 100%, and sometimes they will replace something even if it was the users fault, thats why there are so many castle fans on this forum. I had to Mamba Monsters fail that where manufacturing defects and they stood behind them 100% as they should. I also had one fail that was most likely my fault for getting it slightly wet but they still replaced it and the only hassle i had was that I was without it for about 2 weeks, but I bought another one cause I knew they would stand behind it. All in all though, I have only heard of a couple people that have had problems with Castle Motors.
I'm very sorry to bad mouth Novak in their own sub forum here on RC-M, I do at least thank you for being part of the forum and offering some CS through this forum. I just feel that your warranty needs a little modification. I am giving your products another chance though, my SC10 is currently waiting for the next race with a brand new Ballistic 13.5 sitting in it, I dropped the gearing from 75/25 to 78/25 and I'll see what happens with this one. Keeping in mind that the recomended gearing for a 13.5 in the sc10 is 75/26