Quote:
Originally Posted by E-Revonut
If I thought this had to do with my setup I wouldn't have a problem sucking up the cost. But as I stated I wasn't in CHEAT mode, I was geared down from the recomended gearing, I was slower than everyone else on the track , and I still burnt up the motor. As far as what other companies do, Castle stands behind their products 100%, and sometimes they will replace something even if it was the users fault, thats why there are so many castle fans on this forum. I had to Mamba Monsters fail that where manufacturing defects and they stood behind them 100% as they should. I also had one fail that was most likely my fault for getting it slightly wet but they still replaced it and the only hassle i had was that I was without it for about 2 weeks, but I bought another one cause I knew they would stand behind it. All in all though, I have only heard of a couple people that have had problems with Castle Motors.
I'm very sorry to bad mouth Novak in their own sub forum here on RC-M, I do at least thank you for being part of the forum and offering some CS through this forum. I just feel that your warranty needs a little modification.
I am giving your products another chance though, my SC10 is currently waiting for the next race with a brand new Ballistic 13.5 sitting in it, I dropped the gearing from 75/25 to 78/25 and I'll see what happens with this one. Keeping in mind that the recomended gearing for a 13.5 in the sc10 is 75/26
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Are we recommending this SC10 gearing?
As I said above, we will evaluate your motor for free replacement. I realize customers prefer that we replace almost everything "free"---however, that's not a strategy for staying in business. Our policy is "whoever caused the damage pays for the repair".
There are warranty 3 evaluation possibilities:
~ item was obviously damaged by customer---fixed price replacement
~ item was obviously damaged by a factory defect---free replacement
~ Cause of damage unclear/gray area---customer gets benefit of the doubt/item replaced no charge
Some companies may not want to "bother" evaluating returns, so they just send out free replacements; they may believe that the costs of "free" replacements are roughly equal to compensating the tech employees doing the inspections. We quickly evaluate warranty returns because we want to know what's going wrong right away. If we see common types of customer damage, we can do a technical update to warn other customers; also, we post the updates on forums.