Quote:
Originally Posted by Pdelcast
Because not every repair or replacement can be done in the "average" time.
We always keep some extra stock on hand for repairs and replacements, but sometimes we run short on those. We have a pretty large number of products that we build in our facility, and it takes about four to six weeks to go through the entire product line in assembly.
I'll check personally on your repair today, and I'll give you status here.
And please be aware -- OEMs (like Traxxas, HPI, etc.) have to wait a minimum of six to eight weeks from order to delivery. Repairs/replacements and warranty service is ALWAYS top priority at Castle.
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Patrick,
i just sent you my information, thanks for checking for me.
i appreciate the time and effort.
-Jeff