[magman]

I did call directly and asked nicely to have this resolved as soon as they could. They said " in 3-4 days time you will receive and e-mail w/return shipping label". What frosted me was the fact that it is going to take 3-4 days for them to send a e-mail return label?

I own my own small business so I know all about customer service. I do understand that Tower is a globally recognized company and I am a spec in their eyes, but, their customer service over the past 2 years has greatly diminished. As I stated above, this is the 3rd time this year I have had an issue with them as far as receiving the wrong item, less items then I ordered, etc...