Quote:
Originally Posted by magman
I did call directly and asked nicely to have this resolved as soon as they could. They said " in 3-4 days time you will receive and e-mail w/return shipping label". What frosted me was the fact that it is going to take 3-4 days for them to send a e-mail return label?
I own my own small business so I know all about customer service. I do understand that Tower is a globally recognized company and I am a spec in their eyes, but, their customer service over the past 2 years has greatly diminished. As I stated above, this is the 3rd time this year I have had an issue with them as far as receiving the wrong item, less items then I ordered, etc...
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Well then you should understand as well as anyone that with our economy being in the dire straights that it is these days that things are getting more & more difficult for everyone. Even big businesses like TH are looking for ways to save money and avoid losing deals by being the nice guys in R/C. I would be willing to bet that they have been burned quite a few times by people trying to pull stupid crap like not returning the correct gear or even not sending in returns that were promised by customers. Look we get that your upset because things have not gone as well as you would have liked, but still the only thing you are going to lose here is some time. At least you did not lose any money in the deal.