Quote:
Originally Posted by Kirkinsb
You and outlaw would make great business partners....haha.
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You have no idea...
I work 15 years in customer service for a US company like Castle Creations only differnce is, our product is way bigger but at least as complex as Castles products.
It is all about reputation and even if some things don't work as expected and /or some bits and pices don't work for a certain amount of people.
You need to see the hole picture and the picture does tell one story
This guys try real hard and the meet almost ever customers needs
this is the feedback you will get back from almost every Castle customer in Europe.
customer support is NOT an deparment, it is an attitude
And in my opinion Castle is one of the only companys I know about, showing a great attitude towards there customers.
stop blaming and support Castle to make there products even better our go and buy Hobbywing or Tekin
just my 2 cents