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03.08.2012, 07:38 PM
I called castle . I told them what happened and after a few routine questions . He offered to fix it the best he could . I was a little upset earlier but the castle team really knew how to handle my problem . The customer service they provide in regards to warranties is unsurpassed . Hopefully I will get a part sooner than later .
I think Castle is experiencing some growing pains. As soon as they see whats wrong they make some adjustments. I retract the wish for them to delegate warranties issue to the LHS. In this instance they did a better job than my local store did.
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