Quote:
Originally Posted by fastbaja5b
True but the focus now seems to be too much on acquiring new customers as opposed to keeping existing ones happy. Don't get me wrong, pairing up with Axial (Wraith ESC), Traxxas and HPI to make some kick ass high end rc's is great for sales (and the bottom line) but is it worth hundreds of people waiting ages for warranty in the long term?
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wow -- so angry fastbaja --
We do try try try to make every ESC perfect, and try to take care of every customer as quickly as we can.
We're not always perfect -- but we try.
We have very few failures on the XL2 -- lower than any other car ESC we make (much less than 1% --)