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07.10.2013, 03:43 PM
I would guess that tech support (in ALL areas) get so many calls of people making a stupid mistake that they just want to run through the basics as quick as possible.
I remember calling TV support when my picture went out. The first thing they had me do was make sure it was plugged in....and you know what, I bet that solves about 1/2 the problem calls they get.
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