[RC-Monster Mike]

I don't think it is reasonable to expect the president of a company such as Castle to come engage in "your product sucks" conversation on a forum or any social media - safe to assume he is busy running the company, and any visit by such an individual should be encouraged and considered above and beyond IMO. When the initial post mentions "pathetic and worthless", followed by the product sucks a couple posts down, I would steer clear of the thread myself, as it quickly becomes a no-win situation. Constructive comments that are more inquisitive than insulting may get better results. Trying to guilt someone into a conversation with venom spewing is sure to fail IMO. Patrick commented on the initial post regarding this subject - maybe we should assume he is working with his engineering team to sort out a workable solution, rather than assuming his "blatent silence" here is anything more than being a busy man with a multitude of problems, as any CEO of a similar sized company would be. I'm certain engaging in a thread with insults being hurled around and considerably "less than constructive" feedback(if you want to call it feedback - I consider "pathetic and worthless" as an attack) would rank pretty low on the priority list.