Castle please respond! - RC-Monster Forums

riverat1540 · **Castle please respond! -** 09.30.2009, 03:59 PM

i sent my mmmv3 in sometime back, got notification u had it with the work order, its been over 2 weeks since i received a copy of the work order and ive heard nothing back, sent 2 emails to repairs and no responce. im just wondering if everything is ok or if there is a problem? last time it seemed it was replaced and returned before i knew it. someone contact me please it would set my mind at ease.

09.30.2009, 04:02 PM

you should be getting a shipper soon, it took them a little over 2 weeks after i got my repair invoice

TexasSP · 09.30.2009, 04:10 PM

Calling them works well too. Emails are unreliable as spam blockers can render them impotent and/or they can just get mixed up with other emails. I always call, and they have always been friendly and helpful.

09.30.2009, 04:45 PM

+1 ^^

calling works best

riverat1540 · 09.30.2009, 04:52 PM

thanks guys, i need the heart to my muggy back

shaunjohnson · 09.30.2009, 05:35 PM

mine took a while to but i also live here in australia.
call them :)

riverat1540 · 09.30.2009, 05:50 PM

i called left a message around 4pm, no responce, ill try again tomorrow

Pdelcast · 09.30.2009, 06:27 PM

Quote:

Originally Posted by riverat1540

i sent my mmmv3 in sometime back, got notification u had it with the work order, its been over 2 weeks since i received a copy of the work order and ive heard nothing back, sent 2 emails to repairs and no responce. im just wondering if everything is ok or if there is a problem? last time it seemed it was replaced and returned before i knew it. someone contact me please it would set my mind at ease.

It's hard to respond, since I don't have your name or address. If you'll PM me your name and address, I'll find out what the status is.

Thanx!

riverat1540 · 09.30.2009, 06:33 PM

thank u, pm sent i was just asking for some kind of responce. asking me to pm u was more than fine. i just could not think of any other way to get a responce.

hoovdog · 10.01.2009, 09:17 AM

I sent a new V1 I had lying around to them about 2 weeks ago. Jenny called me Tuesday and said replacements would be available in give or take 2 weeks. That's the latest for anyone that may be in the same situation. :)

riverat1540 · 10.01.2009, 10:21 AM

ill try calling again today, i feel like a pest but this is my hobby and im bored to hell without it.

Bondonutz · 10.01.2009, 11:06 AM

I received a email that mine was repaired , a week or so went by and it just showed up in the mail without receiving a shipping email.
Just call, or be patient a few more days because it may show anytime ?

riverat1540 · 10.01.2009, 11:13 AM

i called and never get more than jeani's voicemail, i left another message hopefully they get back to me. but like hoovdog said they may just have a shortage of replacements, and mine will need replacement as it was a little ball of fire before i sent it in.

Pdelcast · 10.01.2009, 11:41 AM

Quote:

Originally Posted by riverat1540

i called and never get more than jeani's voicemail, i left another message hopefully they get back to me. but like hoovdog said they may just have a shortage of replacements, and mine will need replacement as it was a little ball of fire before i sent it in.

Riverrat --

Waiting on a replacement ESC. We are building them early next week (getting through Mamba Pros right now.)

I'll check and see if I can sneak one out for you early...

Patrick

suicideneil · 10.01.2009, 12:11 PM

Send him the display item sat on the shelf- should be a working model right?