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Waiting for 3 months for my ESC. Someone from Castle, help? |
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(#1)
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Guest
Posts: n/a
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Waiting for 3 months for my ESC. Someone from Castle, help? -
02.13.2012, 08:11 AM
Hi,
I sent 3 messages. One to the Castle Creations Europe warehouse, one to the CC repair service and one to (I think it was Thomas) someone here on the forum of CC. Never got a reply from anybody...  Could someone of Castle Creations please tell me when my new ICE HV160 2 will probably arrive? I sent it in early November and got a mail that it was received, but since then never heard anything of it. About everyone is positive about CC's customer service... Waiting for 3+ months for a damn ESC and getting ignored by everyone isn't what I call good customer service. Patrick |
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(#2)
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That's All Folks!
Offline
Posts: 2,359
Join Date: Dec 2006
Location: in a VAN down by the RIVER
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02.13.2012, 04:07 PM
I get instant results by calling... they seem to ignore emails sometimes (foreign ones probably more so).
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(#3)
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RC-Monster Titanium
Offline
Posts: 1,697
Join Date: Mar 2008
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02.13.2012, 04:27 PM
Quote:
Any way you can PM me your info? I'll check on it. Thanx! President, Principle Engineer Castle Creations |
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(#5)
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RC-Monster Titanium
Offline
Posts: 1,697
Join Date: Mar 2008
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02.13.2012, 05:54 PM
I'm having Christy check on this.
Should have an answer for you in about 24 hours. Thanx! Patrick President, Principle Engineer Castle Creations |
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(#8)
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RC-Monster Titanium
Offline
Posts: 1,697
Join Date: Mar 2008
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02.16.2012, 01:09 PM
Got this yesterday afternoon...
"Patrick, Luc with Belgium confirmed they received it, but didn't offer an expected ship date. I have requested this information. I should have more information by morning... " Still checking. But it is in Europe! President, Principle Engineer Castle Creations |
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(#9)
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Guest
Posts: n/a
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02.17.2012, 01:18 PM
Got an e-mail today from Christy, my 160HV2 is shipped. Thank you Patrick!
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