Dead 13.5T SSPro

[NovakTwo]

Originally Posted by Arct1k

Sorry I'm confused are you saying a Novak Goat 2s ESC / Novak 18.5T crawler Combo system does not have thermal protection?

http://www.teamnovak.com/products/es...oat/index.html

This seems to say in the specs that the Goat 2S includes "Thermal Overload Protection and Novak’s Radio-Priority Circuitry™ "

I will check

[NovakTwo]

Originally Posted by E-Revonut

I was using a mmpro as arct1k assumed. I bought a ballistic 13.5 to try now, Novaks last chance with me. I will prolly trade in my burnt 13.5 for a 17.5 for the winter indoor season.

The burnt stator issue is not exclusive to Novak BL motors used with the dynamic timing escs; you can burn up any mfg's motor.

No company, AFAIK, covers burnt stators or demagged rotors under warranty. Damage to electronics, due to racing, is not covered by any company's warranty. Warranties cover only defects in materials (or workmanship) over which the factory has control. We operate all of our electronics before packaging to assure that they are operational.

Some Factory Warranty Comments

Our warranty is the same as all other r/c manufacturers. All companies offer free warranty replacement for damage caused by issues over which the factory has control. Damage caused by improper installation, misuse or abuse is not covered by any company's warranty.

ESC damage caused by connecting the controller to other defective components---bad batteries, over-heated motors/demagnetized rotors, bad servos, improperly installed connectors, etc, is also not covered by warranty.

Warranties are not about "time"---4 months, 6 months, 12 months; they are about what caused the damage.

Customers believe that warranties are about time; but they are really about what caused the damage---all that factory's cover is defects in materials or workmanship.

MFGs' cover only damage caused by components, or processes over which they (the MFGs) have control. When customers damage products, then the items are not replaced free of charge.

The "time" refers to the period during which an item will be evaluated for warranty service. Items outside those "times" are not considered for warranty replacement. Most items fail (if they are defective) in the first few minutes or hours of use. We power up and run all of our electronics, so we know they are operational when they leave our factory.

[E-Revonut]

Novaks definition of warrants sucks IMO! Maybe we are just spoiled by castles customer service. I didn't have my mmpro in cheat mode when this happened and I was the slowest truck on the track. Maybe I'm nieve, but it really doesn't sound like something I did. I can assure you that if castle ever releases a sensor based motor they would be the dominating company for sure, not that they aren't already!

[E-Revonut]

Sorry for the harsh words but it's bs that I spent $100 on a motor, play it safe and go one tooth smaller on pinion than recomended, burn up the motor in two weeks and it's not covered, without novak even looking at it.

[Chadworkz]

I love Novak electronics, and have quite a few pieces in various vehicles, and I love Castle Creations, but to be honest, the best electronics on the market are Tekin electronics, and Tekin customer-service is by far the absolute best there is...it is so far above anyone else they need space-suits!

[NovakTwo]

Originally Posted by E-Revonut

Sorry for the harsh words but it's bs that I spent $100 on a motor, play it safe and go one tooth smaller on pinion than recomended, burn up the motor in two weeks and it's not covered, without novak even looking at it.

We always evaluate returned items (with receipts) to determine whether the warranty applies; if it has a factory-caused defect, it would be covered, no charge. We have never identified a factory-caused defect that causes motors to just "burn up".

Do other manufacturers really replace burnt motors free? And, how can mfgs be held responsible for users' damaging motors by overheating? Whenever, I read other companies' warranties, they are virtually identical to ours.

Do you believe that if you damage an item, the company should be responsible for sending you a "free" replacement? We sell a lot of motors, but---up to now---no timing escs. Therefore, racers are burning up our motors with other mfgs' timing controllers---over which we have absolutely no control.

Maybe other companies feel that their escs are burning up their motors so they replace more items free?

Another point: these motors, and the stator wire used and speced in (by ROAR), were developed long before the development and introduction of the dyn timing controllers.

[NovakTwo]

Originally Posted by Arct1k

Sorry I'm confused are you saying a Novak Goat 2s ESC / Novak 18.5T crawler Combo system does not have thermal protection?

http://www.teamnovak.com/products/es...oat/index.html

This seems to say in the specs that the Goat 2S includes "Thermal Overload Protection and Novak’s Radio-Priority Circuitry™ "

The escs have thermal overload protection, not the motors. Crawler motors rarely get hot enough to need TOP.

[E-Revonut]

Originally Posted by NovakTwo

We always evaluate returned items (with receipts) to determine whether the warranty applies; if it has a factory-caused defect, it would be covered, no charge. We have never identified a factory-caused defect that causes motors to just "burn up".

Do other manufacturers really replace burnt motors free? And, how can mfgs be held responsible for users' damaging motors by overheating? Whenever, I read other companies' warranties, they are virtually identical to ours.

Do you believe that if you damage an item, the company should be responsible for sending you a "free" replacement? We sell a lot of motors, but---up to now---no timing escs. Therefore, racers are burning up our motors with other mfgs' timing controllers---over which we have absolutely no control.

Maybe other companies feel that their escs are burning up their motors so they replace more items free?

Another point: these motors, and the stator wire used and speced in (by ROAR), were developed long before the development and introduction of the dyn timing controllers.

If I thought this had to do with my setup I wouldn't have a problem sucking up the cost. But as I stated I wasn't in CHEAT mode, I was geared down from the recomended gearing, I was slower than everyone else on the track , and I still burnt up the motor. As far as what other companies do, Castle stands behind their products 100%, and sometimes they will replace something even if it was the users fault, thats why there are so many castle fans on this forum. I had to Mamba Monsters fail that where manufacturing defects and they stood behind them 100% as they should. I also had one fail that was most likely my fault for getting it slightly wet but they still replaced it and the only hassle i had was that I was without it for about 2 weeks, but I bought another one cause I knew they would stand behind it. All in all though, I have only heard of a couple people that have had problems with Castle Motors.

I'm very sorry to bad mouth Novak in their own sub forum here on RC-M, I do at least thank you for being part of the forum and offering some CS through this forum. I just feel that your warranty needs a little modification. I am giving your products another chance though, my SC10 is currently waiting for the next race with a brand new Ballistic 13.5 sitting in it, I dropped the gearing from 75/25 to 78/25 and I'll see what happens with this one. Keeping in mind that the recomended gearing for a 13.5 in the sc10 is 75/26

[NovakTwo]

Originally Posted by E-Revonut

If I thought this had to do with my setup I wouldn't have a problem sucking up the cost. But as I stated I wasn't in CHEAT mode, I was geared down from the recomended gearing, I was slower than everyone else on the track , and I still burnt up the motor. As far as what other companies do, Castle stands behind their products 100%, and sometimes they will replace something even if it was the users fault, thats why there are so many castle fans on this forum. I had to Mamba Monsters fail that where manufacturing defects and they stood behind them 100% as they should. I also had one fail that was most likely my fault for getting it slightly wet but they still replaced it and the only hassle i had was that I was without it for about 2 weeks, but I bought another one cause I knew they would stand behind it. All in all though, I have only heard of a couple people that have had problems with Castle Motors.

I'm very sorry to bad mouth Novak in their own sub forum here on RC-M, I do at least thank you for being part of the forum and offering some CS through this forum. I just feel that your warranty needs a little modification.

I am giving your products another chance though, my SC10 is currently waiting for the next race with a brand new Ballistic 13.5 sitting in it, I dropped the gearing from 75/25 to 78/25 and I'll see what happens with this one. Keeping in mind that the recomended gearing for a 13.5 in the sc10 is 75/26

Are we recommending this SC10 gearing?

As I said above, we will evaluate your motor for free replacement. I realize customers prefer that we replace almost everything "free"---however, that's not a strategy for staying in business. Our policy is "whoever caused the damage pays for the repair".

There are warranty 3 evaluation possibilities:

~ item was obviously damaged by customer---fixed price replacement

~ item was obviously damaged by a factory defect---free replacement

~ Cause of damage unclear/gray area---customer gets benefit of the doubt/item replaced no charge

Some companies may not want to "bother" evaluating returns, so they just send out free replacements; they may believe that the costs of "free" replacements are roughly equal to compensating the tech employees doing the inspections. We quickly evaluate warranty returns because we want to know what's going wrong right away. If we see common types of customer damage, we can do a technical update to warn other customers; also, we post the updates on forums.

[E-Revonut]

The 75/26 is Associated's recomended starting point for gearing on a 13.5 Motor. If you have a different recomendation please let me know. I will send the sspro 13.5 in for your evaluation this week