3 way light switch wiring question

[kulangflow]

Howdy all,

I'm hoping there is someone that might be able to point me in the right direction.

My kitchen lighting uses two 3-way switches that do not appear to be working properly. The lights only work when both switches are in the down position. Any other combination and they are off.

I have looked at a few articles and YouTube vids on it, but apparently I'm just not getting the picture.

Currently they are both wired the same way. Looking at the switch from the user's perspective:

Upper left = red wire
Upper right = white wire
Lower right = black wire, labelled COM

Any ideas?

Thanks!

Brian