So what's with UE?

[JERRY2KONE]

My comment WAS NOT to the affect of weahter or not Harley would care about RC, it is to the affect that they will care about how a sub company which they and their consumers purchase product from treats its own customers. No company wants to get involved where there are integrity issues with customer service/support problems.

Just think about it this way. If you were in the shoes of a company who is supplying parts for an appliance that you made, and a customer asks you questions about replacement parts for that appliance, such as when can we expect them to be in stock. What kind of response would you be inclined to give? A simple SOON, or within 6 weeks, or even we are sorry that item is discontinued would not be an unreasonable response to expect from any supplier. This is a simple matter if mutual respect between a business owner and his customers. Am I wrong about this? Am I the only one out here that gets what is happening here? Are there matters here that are just not visible on the surface of this situation? I am baffled that in America today that people are putting up with this kind of crap and think that it is exceptable behavior. Come on you are a customer specialist. Is this ok with you?