mail fraud - what would you do?

[t-maxxracer32]

i know its not the companies fault but in my opinion things like this should be handled by them.

the way i see it is that it never got to the consumers hands so it is still with the sellers.

i can tell you a couple times that crap has happened to me with tower hobbies and they have refunded me no questions asked. they are a very reputable company and do what they can to keep the consumers happy. this is why i always go to them.

if your company does not do anything about this then what does that tell you about their customer support?

this is all just my opinion. im sure it is completely different than others.