I am wrong about MaxAmps.

[lincpimp]

Originally Posted by skellyo

This is yet another thread with Jason attacking someone for no reason at all really. It was bad enough that the site owner told Jason to back off.

http://www.rccrawler.com/forum/showthread.php?t=117095

Funny, Jason really has it in for you John! Badger really put the smack down on Jason. I would not be suprised if Jason is removed from most of the forums he is on. I like his limitless knowledge on everything. I wonder how many different brushless/lipo setups he has done? That would be handy info to know when he starts running his mouth.

Hi Guys,

Austin here with MaxAmps. This is going to be long but hopefully worth the read.

I just read through this entire thread. I hope I can share some insight with you that may change your mind about a few things or at least add some content to your discussion.

1. First off, we never rated a 15C cell as a 20C cell. The pack in the picture is a Tronics pack from at least 3-4 years ago. It was rated at 15C when we sold it.

2. In addition, we do not sell Tronics cells and have not for at least 3 years.

3. From talking with John, the MaxAmps packs that he has tested were not only very old packs that we no longer offer, but also smaller cells under 3000mah.

4. The rating systems for "C" rate varies from factory to factory. As a general rule, they are absolute "maximums" based on testing loose cells without wire, plugs, shrink wrap, and at ideal starting temperatures. The factories that we work with provide us with the C rates. We test the cells at those rates and post those rates on the site. With some cells we under-rate and with some we keep the same, however we never "over-rate" the cells.

5. I spoke with John yesterday. John is a great guy, however in Jason's defense, he is also our direct competition as he sells battery packs on his site. I don't think that was John's motive for all of these posts. However, I can understand where Jason would think that John's opinion would be biased.

6. As you grow as a company, more and more people attack you. There are more MaxAmps packs out there than the other packs you are referring to. Therefore based on percentages, there are going to be more "defective" packs. As a consumer, the grass is always greener.

7. There are tons of our competitors posting as "customers" and trying to bash our packs for their benefit. It happens in every industry. Both Jason and I have dealt with several of these folks and may be too quick to lash out and get defensive. I have talked with him about this and we are on the same page.

8. We are constantly improving our packs. New versions of cells come out all the time. A 1 year old pack of any of our cells is an "old" version of the cell. That is why I am sending out a new 8000 pack for testing against the "infamous" 6000 MaxAmps vs 8000 True RC thread that has been posted on every forum that I know of.

9. We pride ourselves on customer service, quality products, and value. There is no such thing as a "quick buck" in this industry. If you sell an over rated product then you will get so many returns, negative posts, and unhappy customers that you could not survive. There are 100,000 happy MaxAmps fans out there using our packs. There are 3-4 people in this thread bashing us back and forth that may not even be customers. The one I have talked to does not have any MaxAmps packs over 3000mah and showed a picture of a 3-4 year old pack, then acts like we rated it differently than what was on the cell. The other one is using out dated 6000 and old version packs to compare to a brand new 8000 pack.

10. Here is a fact: MaxAmps earned both the RC Car Action Readers Choice Award for Best Battery and I just got off the phone with RC Driver whom we also won the "Best Battery" award. Can all these thousands of readers just be getting duped into thinking MaxAmps is the best? Not likely.

11. We do our best to offer full time online support(Jason). Its not an easy job. I can assure you that Jason's heart is in the right place. I do not know of another battery manufacturer that offers this type of support. He is constantly having to determine peoples motives behind what they are posting and lots of time finds out that they are either a competitor or sponsored by a competitor.

12. I agree that the "C" rating system is not a good system. There is no standard and "C" rating is really meaningless. We are working on a system to better rate our packs, however without everyone using that same rating system there would be no way to compare one pack to the next. I think that it needs to have weight of pack, capacity of pack, voltage under load, and max temp and a certain amp draw. This is similar to the NiMH sticker "matching". That is the only way to get an apples to apples comparison.

13. We try and match up packs for specific vehicles and setups. That is 95% of the market. Our 3S 5000 is perfect for the VXL, our 2S 8000s are perfect for the Emaxx, our 3S 1550 is perfect for RC18T. The majority of customers do not have the ability to even figure out what a "C" rating means.

14. I guess I will finish up with this. We are the only company that offers a 3 year 300 cycle warranty. That is putting your money where your mouth is. No other manufacturer offers anything even close. We are always available via the online support and the phone to talk you through your setups. We also offer any configuration, plug, tap, wire, and sized pack that you want. Its guaranteed fresh within 3 weeks since we build the packs here in the USA.

What other company can you call and talk to the actual person that built your pack?

In the end I appreciate all of your feedback. It keeps us going and never settling. We are constantly improving our products, service, and systems. To stay on the cutting edge of this industry, we have to.

Best Regards,

Austin
CEO MaxAmps.com