What is this BS Castle is feeding this customer? - Page 11 - RC-Monster Forums

MTBikerTim · 05.15.2008, 11:33 PM

Quote:

Originally Posted by TexasSP

Mine came from Mike, I just got it in the mail today.

I am not mad, just a little depressed. It was putting such a smile on my face while running. It's an awesome controller and I know CC will take care of things, I just wish I could still play.

Same here. I was stoked with how my MMM was running. Better then I had even hoped as it was that smooth. I was so happy and then it stopped. I wasn't angry just had a bit of an empty feeling. I wish I had ordered 2 now.

TexasSP · 05.15.2008, 11:33 PM

Inquiring minds would like to know for sure.

glassdoctor · 11:44 PM

Some of them have a bad component in the BEC circuit.

These components come on a roll, and it was found to have some that didn't meet specs. They have a new roll that has been checked out ok.... and the "bad" roll was sent back to the mfg.

Sooooo..... that's why a few Monsters have died peacefully, while most are going strong and should not have such issues.

Castle told me today that any Monsters that are sent in are being put at the front of the line... and it's a simple component swap.

Suks that some of the guys outside the US got a bad one.

MTBikerTim · 11:53 PM

Quote:

Originally Posted by glassdoctor

Some of them have a bad component in the BEC circuit.

These components come on a roll, and it was found to have some that didn't meet specs. They have a new roll that has been checked out ok.... and the "bad" roll was sent back to the mfg.

Sooooo..... that's why a few Monsters have died peacefully, while most are going strong and should not have such issues.

Castle told me today that any Monsters that are sent in are being put at the front of the line... and it's a simple component swap.

Suks that some of the guys outside the US got a bad one.

Thanks for the info glass doctor. It does suck. It means I'll be waiting a few weeks for mine to be returned.

It needs to be PWFMMS, People With Fried Mamba Monsters Syndrome. you have to have syndrome in there to be taken seriously.

DRIFT_BUGGY · 05.16.2008, 10:52 PM

Quote:

Originally Posted by MTBikerTim

Thanks for the info glass doctor. It does suck. It means I'll be waiting a few weeks for mine to be returned.

It needs to be PWFMMS, People With Fried Mamba Monsters Syndrome. you have to have syndrome in there to be taken seriously.

Have you contacted CC yet MTBikerTim? How was it sent?

MTBikerTim · 05.18.2008, 08:19 PM

Quote:

Originally Posted by DRIFT_BUGGY

Have you contacted CC yet MTBikerTim? How was it sent?

I sent them an e-mail a few days ago and have not received a reply yet. I'm sure I will in a few days but I just sent the thing back via air mail in the mean time, not express. Honestly couln't be **** spending another $40+ to have it shipped back express. I have to say that the one thing that is a little annoying about castles customer service is that it takes them forever to answer e-mails (probably cause they are just busy). I have called them before but that is a pain as I have to get up stupidly early in the morning and everytime I do the person I am calling for isn't there. Anyway when they get my parcel I'm sure they'll be able to figure out what to do with it.

lutach · 05.15.2008, 11:51 PM

Quote:

Originally Posted by glassdoctor

Some of them have a bad component in the BEC circuit.

These components come on a roll, and it was found to have some that didn't meet specs. They have a new roll that has been checked out ok.... and the "bad" roll was sent back to the mfg.

Sooooo..... that's why a few Monsters have died peacefully, while most are going strong and should not have such issues.

Castle told me today that any Monsters that are sent in are being put at the front of the line... and it's a simple component swap.

I've seen this happen a lot since I started selling electronic components and it will happen more not only with Castle, but any electronic device being made. A tape/reel will some times have a few chips that will fail. I have to say that the few that went bad shows how good Castle's manufacturing really is. I had Philips Brasil try to blame me for 75,000 TV sets that went bad. Funny thing is that Philips bought a Philips MOSFET from me that was in a sealed package. I told Philips Brasil to deal with Philips as they were the manufacturer. Funny how I can sell Philips components to Philips

.

jhautz · 05.16.2008, 12:15 AM

Quote:

Originally Posted by glassdoctor

Some of them have a bad component in the BEC circuit.

These components come on a roll, and it was found to have some that didn't meet specs. They have a new roll that has been checked out ok.... and the "bad" roll was sent back to the mfg.

Sooooo..... that's why a few Monsters have died peacefully, while most are going strong and should not have such issues.

Castle told me today that any Monsters that are sent in are being put at the front of the line... and it's a simple component swap.

Suks that some of the guys outside the US got a bad one.

That really sucks for CC. Bad press for an otherwise great product. Id be havin some words with that component supplier and makin sure it doesnt happen again.

The only other copmplaint I have about the MMM so far is the fans are junk. Mine quit already after 1 race day and the only other guy around here with a MMM also had his fan die after 1 race day and some test runs.

CC was cool about sending out a replacement post haste.... But I have a feeling this wont be the last time it gets replaced. I'd like to see an optional top half of the case that gets rid of the fan and exposes the heatsink to some natural air flow. I'm willing to bet it doesnt need the fan for 95% of applications.

I wonder if they would sell me just a top half of the case that I could modify. As it is, without a fan it seems like it would be hard to get enough air in there to keep it cool.

rabosi · 05.16.2008, 08:45 AM

Quote:

Originally Posted by jhautz

..................
The only other copmplaint I have about the MMM so far is the fans are junk. Mine quit already after 1 race day and the only other guy around here with a MMM also had his fan die after 1 race day and some test runs.

CC was cool about sending out a replacement post haste.... But I have a feeling this wont be the last time it gets replaced. I'd like to see an optional top half of the case that gets rid of the fan and exposes the heatsink to some natural air flow. I'm willing to bet it doesnt need the fan for 95% of applications.

I wonder if they would sell me just a top half of the case that I could modify. As it is, without a fan it seems like it would be hard to get enough air in there to keep it cool.

I wondered about them putting a fan on this too. I'm guessing the failure rate on the fans are going to be high esp. running in dirty environments.

TexasSP · 11:49 PM

Quote:

Originally Posted by lincpimp

Thanks, at least the entire country of Brazil (or maybe just you?!) is on my side!

I would be on your side except you have been talkin too much trash today, so now RURC is my new hero just to spite you!

It's idiots like him that chase people out of the hobby. He is just as bad as the arrogant nitro guys talk trash on electric. Luckily, I had run across his stupidity before and usually just ignore him. It's sad really, all the actual factual things he says are completely blown out buy the sewage he spits out on his keyboard via his fingers.

Quote:

Originally Posted by MTBikerTim

Same here. I was stoked with how my MMM was running. Better then I had even hoped as it was that smooth. I was so happy and then it stopped. I wasn't angry just had a bit of an empty feeling. I wish I had ordered 2 now.

It is definitely smooth. We should form a support group and have a group hug.

We could call it PWFMM, People With Fried Mamba Monsters.

glassdoctor · 05.15.2008, 11:56 PM

Nice... you would think they could pull their head out long enough to notice the parent company's name on the bad component and leave the middleman alone LOL

lutach · 05.16.2008, 12:04 AM

Quote:

Originally Posted by glassdoctor

Nice... you would think they could pull their head out long enough to notice the parent company's name on the bad component and leave the middleman alone LOL

The excuse they gave me was that I sold them the parts and I should take care of it. A quick call to Royal Philips in Holland calmed things down in Brasil. I like how you handled RURC. He still didn't answer me about the 300A Schulze controller he has.

jhautz · 05.16.2008, 12:17 AM

Quote:

Originally Posted by glassdoctor

Nice... you would think they could pull their head out long enough to notice the parent company's name on the bad component and leave the middleman alone LOL

Gotta blame someone. Its hard to blame yourself and keep your job for long.

glassdoctor · 12:58 AM

I'm going to be trying the Monster, but my MMs are not going anywhere. I just put a new MM in my 8ight with a slick UBEC setup, and I have a Castle BEC coming too...

I might be the only one in the world that has more MMs than lincpimp :eek:

I missed the Monty Python thing... what was that?

lincpimp · 05.16.2008, 01:14 AM

Quote:

Originally Posted by glassdoctor

I'm going to be trying the Monster, but my MMs are not going anywhere. I just put a new MM in my 8ight with a slick UBEC setup, and I have a Castle BEC coming too...

I might be the only one in the world that has more MMs than lincpimp :eek:

I missed the Monty Python thing... what was that?

I am sure that the cc guys have a few! I had more but I fried one that had some mods done to it, and sold another. I will say that the MMM is holding up better then the MM in my revo with the hacker 7xl. I need to finish the hyper st and give thr mmm a try on 6s with the hacker 11xl.

The Python thing was from another thread where texas was saying that I would have to try harder to insult him. So I told him his mother was a hampster and his father smelt of elderberries!