What is this BS Castle is feeding this customer?

Being the information was posted by a person that is neither a rep of CC or MA and neither company has come forward it is nothing but hearsay. Patrick posted yesterday in another thread here that only 4 MMM's were called in as dead, and 2 of those were running TrueRC packs that never got warm.

also they only say the "CC support guy", I'd like to know who he talked to, it's not like Castle is a huge company in number of people.

It just does not sit right. Someone form either company would have said something publically by now.