mmm v2 close

[MTBikerTim]

Originally Posted by Jeremy1976

I think Patrick and other CC employees would be better off not saying anything until they were in the mail to the customers. Broken promises are what irritates customers. Especially in this hobby. My .02

That's just stupid. People would be absolutely furious and everyone would be demanding their money back if they had paid for something as you say '5 months ago' and then heard nothing about what was happening since they paid. I know I would.

Castle is doing an excellent job with communication I think. You have to remember that if Patrick posts he gets a whole bunch of questions relating to that post. The more he posts the more questions he gets. I think Patrick does a great job of posting on the forums. He holds back from getting sucked into the endless conversation which end up going no where and achieving nothing but he also answers the important questions with accurate information.

Same goes with sending out e-mails. If you send out a group e-mail to people like castle did saying that the repairs on the MMM were going to be delayed you have to expect to receive a large number of those emails back with more questions. This can be very time consuming answering all these questions but castle is doing a good job.

If anyone thinks I'm brown nosing well I am but I am dealing with a number of companies at the moment and most of them are far less informative then castle so I sit knowing nothing of what is going on and I know a few of them I will not be dealing with again due to lack of or just poor communication alone.