Do Not Open Your Cases Anymore

[Pdelcast]

Originally Posted by mkrusedc

I have got to say something here. Castle's CS is second to none from their MM to the MMM V3. They have sent out replacements before the broken parts were even recieved, they answer you promptly, and they price their components fairly. I deny anyone to post a company that has better CS. ANND all of this with major production problems on major components.

I've had good customer service from Apple and Sony both.

[emaxxnitro]

Originally Posted by Pdelcast

I've had good customer service from Apple and Sony both.

apple!? they charge 100$ just to look at the ipod and another 50$ for the parts! castle is much better at this than apple

[Pdelcast]

Originally Posted by emaxxnitro

apple!? they charge 100$ just to look at the ipod and another 50$ for the parts! castle is much better at this than apple

well, I accidentally jumped in my pool with my IPhone in my pocket, and they ended up replacing it for free . . . (kind of a long story about HOW I got it replaced for free -- but they did take really good care of me.)

Considering it was COMPLETELY my fault, I think they took real good care of me. (Actually, the REAL story is about the 19 year old girl who was trying to THROW me into the pool... but I digress...)

[brushlessboy16]

Originally Posted by Pdelcast

well, I accidentally jumped in my pool with my IPhone in my pocket, and they ended up replacing it for free . . . (kind of a long story about HOW I got it replaced for free -- but they did take really good care of me.)

Considering it was COMPLETELY my fault, I think they took real good care of me. (Actually, the REAL story is about the 19 year old girl who was trying to THROW me into the pool... but I digress...)

Did you threaten them with a fully loaded MMM powered vehicle?

[lincpimp]

I little tip on opening the MMM case, use a small hex driver, like 1.5mm or 2mm. If you have a few of these drivers it is easier. Start on one corner and lightly push the driver into the slot on the case. Then push another driver lightly on the other side slot on the same corner. That should pop that corner of the lower case loose slightly. Using your fingernail hold it open and carefuly release the clots with the drivers will lightly pulling on the lower case. Very easy to do and you will not distort the case or come close to the pcb.

I should have included this instruction with my fan wiring mod info.

Patrick, I have to say that the fan wire routing on all 4 of my various MMMs left a little to be desired. All 4 were crimped, including the v3 replacement (with v2 case) that was sent to me. When I installed the v3 case it still crimped the fan wire. So I fixed the issue, and pointed it out, only to help!

I do understand that most people do not have the ability or common sense to get the MMM case open, and completely understand that you have to "cover your ass" if you receive a damaged unit, just good business there.

[emaxxnitro]

Originally Posted by lincpimp

I little tip on opening the MMM case, use a small hex driver, like 1.5mm or 2mm. If you have a few of these drivers it is easier. Start on one corner and lightly push the driver into the slot on the case. Then push another driver lightly on the other side slot on the same corner. That should pop that corner of the lower case loose slightly. Using your fingernail hold it open and carefuly release the clots with the drivers will lightly pulling on the lower case. Very easy to do and you will not distort the case or come close to the pcb.

I should have included this instruction with my fan wiring mod info.

Patrick, I have to say that the fan wire routing on all 4 of my various MMMs left a little to be desired. All 4 were crimped, including the v3 replacement (with v2 case) that was sent to me. When I installed the v3 case it still crimped the fan wire. So I fixed the issue, and pointed it out, only to help!

I do understand that most people do not have the ability or common sense to get the MMM case open, and completely understand that you have to "cover your ass" if you receive a damaged unit, just good business there.

i use a key for my riding mower to get mine open.

[emaxxnitro]

Originally Posted by Pdelcast

well, I accidentally jumped in my pool with my IPhone in my pocket, and they ended up replacing it for free . . . (kind of a long story about HOW I got it replaced for free -- but they did take really good care of me.)

Considering it was COMPLETELY my fault

that is my ordeal with yal! oops i said it! im doomed! except for the pool part

[JERRY2KONE]

Originally Posted by Pdelcast

well, I accidentally jumped in my pool with my IPhone in my pocket, and they ended up replacing it for free . . . (kind of a long story about HOW I got it replaced for free -- but they did take really good care of me.)

Considering it was COMPLETELY my fault, I think they took real good care of me. (Actually, the REAL story is about the 19 year old girl who was trying to THROW me into the pool... but I digress...)

19 YEARS OLD EAH??? Someone has got it going on. I don't suppose your like 20 to 21 are you Patrick??? Just checking...

[mkrusedc]

Originally Posted by Pdelcast

well, I accidentally jumped in my pool with my IPhone in my pocket, and they ended up replacing it for free . . . (kind of a long story about HOW I got it replaced for free -- but they did take really good care of me.)

Considering it was COMPLETELY my fault, I think they took real good care of me. (Actually, the REAL story is about the 19 year old girl who was trying to THROW me into the pool... but I digress...)

Earlier in the thread Patrick was stating in response to my post that he got good cutomer service for his phone.

[brushlessboy16]

Originally Posted by mkrusedc

Earlier in the thread Patrick was stating in response to my post that he got good cutomer service for his phone.

ahhh that helps..

for a durable phone, get a tracFone, made like bricks