Your Rating on Castle Service! - Page 5 - RC-Monster Forums

Desert Rc · 06.02.2009, 03:45 PM

I will be a Castle customer for as long as my hands can hold a remote control!!! If you give them time and be patient....not bug the shit out of them...they will ALWAYS come through. I will always give them the time they need but I may have more patience due to working so any hours a week. I will say as far as warranty work goes CC has gone way over and beyond the call of duty when fixing my broken shiot. I will not go into elaborate stories as I am sure they would not promote the things they have done for me but I can say that they have given me replacement esc's even when I can admit I really had nothing coming and even told them that...only to have them STILL fix me up. A+++ 10/10 service in my book. They are a American Co. that I will proudly do business with for the rest of my days. Thankyou for your hard work and dedication to Service to our beloved Hobby Industry!! You guys
f-ing rock in my book!!!

06.01.2009, 01:17 PM

i was on the phone with Jenny and told her someone on the forums said that joe ran himself over with the GTP - she was laughing her a.. off...

BrianG · 06.03.2009, 01:35 AM

Like they said, they are short staffed right now. I imagine the fact that they are now supplying components for Traxxas and HPI is making them more busy than usual. Things will even out and calm down at some point.

Dadx2mj · 06.03.2009, 10:24 AM

I think Castle over all does a very good job and have all the best intentions to take care of their customers as best as they can. My only bone with them is that they dont keep things in stock all the time. When a Castle product fails on me I have NO doubt they will take care of it the only real question is if it will take 10 days or two months.

Pdelcast · 06.03.2009, 12:51 PM

Quote:

Originally Posted by Dadx2mj

I think Castle over all does a very good job and have all the best intentions to take care of their customers as best as they can. My only bone with them is that they dont keep things in stock all the time. When a Castle product fails on me I have NO doubt they will take care of it the only real question is if it will take 10 days or two months.

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

06.03.2009, 02:24 PM

I know that Castle is doing everything they can.
I am glad to say I have other vehicles to keep me busy versus others that may only have the one vehicle.
Iam willing to wait my turn, and hope everyone at Castle is ok and doing well.
Peak season, Huge demand with new vehicles, and of course a product that has surpased all others in performance.
I just got to whine a bit to go with the cheese, lol.
Please forgive my childish behavior. I think it has something to do with playing with toy cars,lol. Hehe, toy cars that can go freeway speeds? That is just too cool.
Have fun all!!!!
That is what it is all about!!

TexasSP · 06.03.2009, 04:31 PM

Quote:

Originally Posted by Pdelcast

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

Sweet, we need pics for sure! I am a machine junky. Comes from my time as a facility manager. I always loved getting in new machinery and setting it up. My favorite was our 4400 watt Bystronic laser....talk about power!

Pdelcast · 06.03.2009, 08:05 PM

Quote:

Originally Posted by TexasSP

Sweet, we need pics for sure! I am a machine junky. Comes from my time as a facility manager. I always loved getting in new machinery and setting it up. My favorite was our 4400 watt Bystronic laser....talk about power!

I'm a bit of a machine junky too. I'll post picks when it gets here. The machine is a Universal GC-120 chipshooter, capable of placing 136,000 parts per hour at maximum speed (over 35 parts per second!!) We are replacing a Universal AC-30 chipshooter.

Dadx2mj · 06.04.2009, 10:18 AM

Quote:

Originally Posted by Pdelcast

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

That is indeed good news that does make me happy. Overall I have always been very happy with Castle and it's products, this only makes it better. All the electric vehicles in the house are powered by Castle products and I dont see that changing any time soon.

pinkpanda3310 · 06.08.2009, 07:01 AM

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.

You can't get better back up than that!

06.03.2009, 06:22 PM

Very good customer service. They replied to my email very fast and the answer was very thorough. Joe was the guy that answered it if I remember right.

TexasSP · 06.03.2009, 10:29 PM

Nice! We just need a Tim Taylor grunt smiley for that!

Unsullied_Spy · 06.04.2009, 01:08 AM

lincpimp · 06.04.2009, 01:34 AM

Topless Tim Taylor.... That is more questionable than my old avatar (kids, cover your eyes...) Next thing you know people will have slo-mo gifs of Hasselhoff running down the beach in his Baywatch skivvies... I think I just threw up in my mouth a little bit.

Unsullied_Spy · 06.04.2009, 01:54 AM

It aired on public TV in the U.S. so it can't be too bad, nobody got sued over it (that I know of).