Your Rating on Castle Service!

Believe this or dont. I never had an axe to grind with Castle. Until now.
What would you like me to do? Post in here a copy of my repair order? Or all the fedex docs for shipping or maybe the mail-in info that was included with my shipping. I have copies of it all.

Let me ask all of you this question?
If you were in my shoes what would you do?
I have talked/emailed with support intially, then Joe Ford, then repair support. I am for real. This situation is for real.
I welcome any advice that would help expedite this situation.

As far as horrible service, or bashing on them, I think i told you about my friends latest ESC. They will prepaid postage and get one out to him ASAP, that is pretty good. That is what you all have seen in their service.
It seems that Castle may have an axe to grind with me? Why I dont know?
I have held my tongue long enough.

Maybe this is a situation where my original got lost or ?? Whatever the case I think I have waited my turn long enough.

Edit.... P.S. I am also finding this hard to believe