Futaba R113IP receiver and MMM

[JohnF]

While I've been enjoying the heck out of my CC products, and have yet to need to send anything in for repair, I do agree about the communication issue. I sent support an email 2 weeks ago with some questions about installing new power leads on my MMM, and another email 1 week ago with the same questions. I got the auto reply from Castle saying the message was received and will be replied to, but never an actual reply. My experience is, unfortunately, its much easier to get a hold of Patrick on here, than to reach anyone @ castle via email.

The problem with that is, most customers in need of support aren't going to be searching for forums that have castle support sub forums. They are just going to go straight to the website and shoot an email to support.*



*(Castle/Patrick, this isn't bashing, just some friendly feedback.)

[Pdelcast]

Originally Posted by JohnF

While I've been enjoying the heck out of my CC products, and have yet to need to send anything in for repair, I do agree about the communication issue. I sent support an email 2 weeks ago with some questions about installing new power leads on my MMM, and another email 1 week ago with the same questions. I got the auto reply from Castle saying the message was received and will be replied to, but never an actual reply. My experience is, unfortunately, its much easier to get a hold of Patrick on here, than to reach anyone @ castle via email.

The problem with that is, most customers in need of support aren't going to be searching for forums that have castle support sub forums. They are just going to go straight to the website and shoot an email to support.*



*(Castle/Patrick, this isn't bashing, just some friendly feedback.)

I appreciate the candor as well. :)

We do have an opening for another tech support person -- we know that we are getting a little behind. (Anybody want to work at Castle??)

Please feel free to call tech support -- it's often easier to get a quick answer on the phone.

Thanx!

Patrick

[JohnF]

Originally Posted by Pdelcast

)

Please feel free to call tech support -- it's often easier to get a quick answer on the phone.

Thanx!

Patrick

I've heard this is the case. Unfortunately, I'm computer tech support at my job, and spend most of my time supporting our users here (sitting on the phone). Doesn't leave me much time to try and get on the phone with Castle support. haha

That's the reason I personally prefer emailing for support rather than calling.

-John

[JThiessen]

Originally Posted by Pdelcast

We do have an opening for another tech support person -- we know that we are getting a little behind. (Anybody want to work at Castle??)

I vote for Neil as customer relations specialist!!!!

Originally Posted by JThiessen

I vote for Neil as customer relations specialist!!!!

maybe neil and jason from maxamps can compete for most sarcasm