Technical support job posting at Castle Creations

[Thomas]

I have all the respect for people doing this work, but it isn't for me. I've done customer support for an online shop for two weeks or so and it was similar to posting on the biggest online forum, but you HAVE TO answer all the daily identical newbie questions and can't just tell them to "use the search" or "this was asked yesterday and the day before, scroll down the page!". Many customers simply don't read the manual nor use common sense and they make it your problem. Horrible.

Anyway, good luck with finding a matching employee.