TeamNovak's Lifetime Legacy Trade-In Program

[simplechamp]

Originally Posted by ta_man

a) You didn't says the 7.5R was an old, used motor. My impression was you just bought it to do the trade-up. That's what frequently happens with Forum posts - small nuances of information don't always come across.

b) The upgrade price to a Ballistic from any motor is $70, not $50. I beleieve you misinterpreted the chart. They have a specific example: "Example (UPGRADE): Trade in SS Pro Spec 13.5 for a Ballistic Spec 13.5 for $70" Try it - you will see. The return S&H is $13.65 for one item. That is how I got $86.65 (including you shipping the motor to them for $3).

So you'll spend $86.65 to send them the motor and do the upgrade, plus part with the 7.5R. If it still runs and isn't damaged, you could sell it easily for $20 and still come out ahead buying a new one from the aforementioned vendors. Novak still gets a sale either way, but the old motor remains in circulation for someone to use, and you save a few $$$.

That chart doesn't seem right to me then. I look in the row that has my motor in it, then slide over to the column where it says "Upgrade to any motor" and it says $50, so then why does the example say $70, which is it? I don't see how the chart could be read any other way.

[NovakTwo]

Originally Posted by simplechamp

That chart doesn't seem right to me then. I look in the row that has my motor in it, then slide over to the column where it says "Upgrade to any motor" and it says $50, so then why does the example say $70, which is it? I don't see how the chart could be read any other way.

We may need to clarify the chart info; this is why we include multiple examples. All of the prices referring to a given product---replace, exchange or upgrade---are all on the same line as the product. The prices to replace, exchange or upgrade to the selected item are listed next to the product. If you have any suggestions about making this clearer---or, adding more examples---let me know.

Because the most popular motor upgrade will be to a Ballistic, we are going to add this info to the opening section, at the top of the chart:

"To upgrade any non-Ballistic BL motor to a Ballistic is 70.00." (although, I think we will lower the price to 69.00.)

We are going to add the link to the non-warranty service form to the opening section. Also, eliminate the service charge on upgrade transactions. We will be adjusting the info for a couple of weeks before we do our press release.

[ta_man]

Originally Posted by simplechamp

That chart doesn't seem right to me then. I look in the row that has my motor in it, then slide over to the column where it says "Upgrade to any motor" and it says $50, so then why does the example say $70, which is it? I don't see how the chart could be read any other way.

What NovakTwo said was the way I thought it would work but a simple clarification in the chart would be instead of saying "Upgrade to any motor" it should say "Upgrade to any motor in this group" (M1 group, M2 group, etc.)

Besides, if you read all the charges listed in context with each other it wouldn't really make sense to charge someone with an SS $50 to upgrade to a Ballistic but charge someone that already has a Ballistic $70. Considering all the charts as a whole, the interpretation of $50 to get the Ballistic by sending in an SS wouldn't make sense.

I have had nothing but great luck with all my Novak systems. I have had 1 failure within warranty (or just out of), and Novak was there had my fixed up in no time. I had another failure Waayyy out of warranty that was clearly my fault.
Castle on the other hand treated me terrible and took almost our whole summer to fix their problem.
Novak will always get my money, even if it is a bit more, they seem dependable and rugged..
Just my .02

[George16]

Originally Posted by Garcol

I have had nothing but great luck with all my Novak systems. I have had 1 failure within warranty (or just out of), and Novak was there had my fixed up in no time. I had another failure Waayyy out of warranty that was clearly my fault.
Castle on the other hand treated me terrible and took almost our whole summer to fix their problem.
Novak will always get my money, even if it is a bit more, they seem dependable and rugged..
Just my .02

I guess you're the exception to the norm .

[NovakTwo]

We made a couple of changes to our new Trade-In program that should save customers a few bucks...

We reduced the Ballistic upgrade price to 69.00 and completely eliminated the 5.00 service charge from all transactions. We also added a link in the leading paragraph to our NW service return form and a link to our return shipping charges. I think that we added a couple more examples, too.

Any more inputs?