Castle moving sale - Page 20 - RC-Monster Forums

Thomas Porfert · 10.06.2010, 04:59 PM

Quote:

Originally Posted by Bmr4life

Thanks for checking Thomas, but that's not the right outcome for that order.

2142-2406-2435 has never been shipped.

My other two orders have arrived and one did require a replacement to be shipped (2142-1258-3760).

So you had 3 separate orders then?

214212687984 - 1) 1520/1Y

214212583760 - 1) 1518/1Y, but it contained a 1512/1.5Y and I setup a replacement w/prepaid mailer?

And then the 214224062435 with a 1717? I don't show a record of this reference order. Did it only have the 1717 car motor? I'll need to check with the sales department on this, I can only check the reference number after it has been invoiced. Can you forward me the e-mail confirmation from this order? Helps if I have something to hand to the sales ladies. Thanks!

Thomas Porfert
Castle Tech Support

Bmr4life · 10.06.2010, 05:01 PM

Thanks Thomas. 214224062435 was only for a 1717. As far as I can tell it was never invoiced (no email). I placed this order on the 24th.

Thomas Porfert · 10.06.2010, 06:06 PM

Quote:

Originally Posted by Bmr4life

Thanks Thomas. 214224062435 was only for a 1717. As far as I can tell it was never invoiced (no email). I placed this order on the 24th.

This one truly slipped through the cracks.

The reference number is in the web order system, but it was never transferred to QuickBooks. Dena got it entered and it will be invoiced and shipping shortly. Sorry for the mix-up!

Quote:

Originally Posted by sikeston34m

Friday will mark 2 weeks since placing the orders.

Each day I check my email, and nothing.

I really hope this didn't fall through the cracks. There were some 1520's ordered.

Same thing here, slipped through the cracks Dena has them entered and they will ship soon. Luckily we do have some 1520 motors in reserve.

Thomas Porfert
Castle Tech Support

sikeston34m · 10.06.2010, 06:10 PM

Quote:

Originally Posted by Thomas Porfert

This one truly slipped through the cracks.

The reference number is in the web order system, but it was never transferred to QuickBooks. Dena got it entered and it will be invoiced and shipping shortly. Sorry for the mix-up!

Same thing here, slipped through the cracks Dena has them entered and they will ship soon. Luckily we do have some 1520 motors in reserve.

Thomas Porfert
Castle Tech Support

Thank you Thomas.

However, on BOTH the invoices I just received. They both show Air versions of the 1717. ALL 1717 motors ordered were the CAR versions.

Can you fix this for me please, before they ship? Thanks.

Thomas Porfert · 10.07.2010, 10:49 AM

Quote:

Originally Posted by sikeston34m

Thank you Thomas.

However, on BOTH the invoices I just received. They both show Air versions of the 1717. ALL 1717 motors ordered were the CAR versions.

Can you fix this for me please, before they ship? Thanks.

Fixed on both. Did 214225173164 have 10 - 1520's and 10 - 1717's? We may have a problem fulfilling the 1520's if that is the case.

Quote:

Originally Posted by bhsdriller

Order #2142-2600-4172 was for a 1520

was placed on the 24th and I haven't gotten a shipping confirmation....

could you check it out for me? thanks

1520 shipped on 10/5/2010.

Quote:

Originally Posted by nuz69

Hello,

A friend received a wrong package.

He ordered two 1520/1Y 1600Kv, a CM20 9600Kv and a CM4600Kv and received two 1512/1.5Y 1800Kv and the CM20 9600Kv, CM4600Kv.

His order number : #2142-9923-6103

He already sent back the two wrong 1512/1Y motors and contact Thomas Porfert to explain the situation, but we live in France and Castle will probably get the postage next week, so I hope the sales can keep two 1520/1Y for him !

Thx

Regards

He has e-mailed me and I will be contacting him shortly with details on how to get it fixed.

Quote:

Originally Posted by redshift

Thomas, could I get an update on 2142-2789-8999 please?

Order was for one 1518.

No record of this order, please contact Dena or Christy in sales as soon as possible to get it sorted out.

Quote:

Originally Posted by JoFreak

Oh dear...
I just took a look at the invoice attached to the mail.
It says "MOTOR, BRUSHLESS AIR, 1717-1500KV", but I definately ordered the CAR-Version, says so in the first order confirmation as well.
The reference order# is 2142-3047-2994.
Hope your able to catch the packet before it leaves your facility.

Changed to a car version.

Whew! I think that was everyone. Let me know if you still have an unanswered question or unresolved problem.

Thomas Porfert
Castle Tech Support

sikeston34m · 10.07.2010, 05:30 PM

Quote:

Originally Posted by Thomas Porfert

Fixed on both. Did 214225173164 have 10 - 1520's and 10 - 1717's? We may have a problem fulfilling the 1520's if that is the case.

Whew! I think that was everyone. Let me know if you still have an unanswered question or unresolved problem.

Thomas Porfert
Castle Tech Support

Yes.

10 - 1520's
10 - 1717's

It would be ok with me if we changed that to:

10 - CAR 1717's
5 - 1520's
5 - 1518's

Is this do-able?

Thanks,
James

George16 · 10.08.2010, 04:24 AM

Quote:

Originally Posted by Thomas Porfert

Fixed on both. Did 214225173164 have 10 - 1520's and 10 - 1717's? We may have a problem fulfilling the 1520's if that is the case.

1520 shipped on 10/5/2010.

He has e-mailed me and I will be contacting him shortly with details on how to get it fixed.

No record of this order, please contact Dena or Christy in sales as soon as possible to get it sorted out.

Changed to a car version.

Whew! I think that was everyone. Let me know if you still have an unanswered question or unresolved problem.

Thomas Porfert
Castle Tech Support

PM sent.

redshift · 10.06.2010, 05:24 PM

Thomas, could I get an update on 2142-2789-8999 please?

Order was for one 1518.

Bmr4life · 06:08 PM

I just got an email from them for my lost order. They asked me to verify it and said it will ship out on the 8th. Good thing they checked with me, they had me down for the Air 1717. Glad it looks to be getting resolved.

Also, I want to reiterate that I am in no way upset with this process. This is what happens when you have one hell of a sale.

10.06.2010, 06:15 PM

Order #2142-2600-4172 was for a 1520

was placed on the 24th and I haven't gotten a shipping confirmation....

could you check it out for me? thanks

phatmonk · 10.06.2010, 06:22 PM

Do all the 1717 versions have a less notchy feel to them.

transtalon · 06:57 PM

Just to add more to this thread. I ordered my one 1717 and one 1520 when they the clearance on two Fridays ago. Following Monday, I changed my order to 3 1717 car version instead of the previous order but I called it in. I received my 3 1717 and the box say car BL but it was an Air so the excitement from my box went out. I called it in and told them they had mixed up my order and they send me the replacement 3 car version today. I was so happy like a little kid getting new toys, checked it and first two that I open was still air version but the last one was the car version

I was pretty happy and I called Castle to let them know the problem. They took care of me, for the other guys who share the same problem with us being pissed off won't resolve any. I really think who ever packed the motors was having a Monday feeling. The price for the motor cannot be beat by anybody out there especially the Quality, R&D and knowledge on our hobbies. It is heartbreaking but we have to understand people sometimes makes mistake but they are willing to correct this so It's All Good. I also deal with customers on a daily basis and when they are mad I tend to work slower with their issues.

Castle Products is the best bang and performance for the money compare to others out there. Thanks.

JoFreak · 10.06.2010, 09:26 PM

Got a PM today from Patrick, big thank's to you!
And shortly after that PM I got an e-mail with my order-confirmation (coincidence?

), strangely to my old mail-address that I didn't put in the form during the order processing

But as long as I know that my order will definately be shipped eventually, I'm happy.

hemiblas · 10:28 AM

I have a weird one. Invoice number 119763. I ordered 3 of the 1717 car versions, but I got shipped the air versions instead and the invoice says air not car.

I also ordered 2 of the 1520s. The invoice and the boxes say they are 1520, but they are shorter than the 1518 that I also ordered? They look like the description of the 1512? Update: I did verify its a 1512 in a 1520 box.

The 1518 looks bigger than my Castle 2200 so I think that ones ok. What should I do to get it fixed? Please save 2 1520s for me.

UPdate: I called this morning and Dena is taking care of it. Thanks again.

Jahay · 10.07.2010, 04:54 AM

i am a little worried now... i only ordered 1 1520 but i have a feeling that castle wont be able to get the orders right... if they are wrong, do we have to cover postage or do we get reimbursed by castle?