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Benji
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10.07.2010, 03:30 PM

Thomas - I sent you a PM and sent few emails to sales reps but havn´t seen anything since. Could you please check? Thanks.
   
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phatmonk
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10.07.2010, 05:30 PM

The invoice for my exchange 1717 air motor says air version also.I need the Car Version.I hope its wrong.


SC8-E RCM MMM CC 1717
Slash 4x4 MMP CC SC 2400
SC RC8BE MMP Neu Tekno 1512/2D
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redshift
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10.07.2010, 10:07 PM

^Someone is stocking up for RC armageddon.....

Finally got a shipping notice
   
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KniteWulfe
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10.08.2010, 12:55 AM

Got the last of my 3 orders. 2142-7225-4839, missing 3424-1800 34mm 1800KV 24 Stack Motor.

Really sucks because it was for my friend's new heli kit, which is just sitting there waiting for a motor.

Last edited by KniteWulfe; 10.08.2010 at 01:18 AM.
   
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Nard Cox
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10.08.2010, 09:43 AM

I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?


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bryan
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10.08.2010, 11:37 AM

Quote:
Originally Posted by Nard Cox View Post
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?
The car version has a 5mm shaft.
   
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Arct1k
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10.08.2010, 04:51 PM

Quote:
Originally Posted by Nard Cox View Post
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?
Yes they will send you a 5mm rotor...
   
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Thomas Porfert
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10.08.2010, 05:39 PM

Quote:
Originally Posted by sikeston34m View Post
Yes.

10 - 1520's
10 - 1717's

It would be ok with me if we changed that to:

10 - CAR 1717's
5 - 1520's
5 - 1518's

Is this do-able?

Thanks,
James
Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.

Quote:
Originally Posted by phatmonk View Post
The invoice for my exchange 1717 air motor says air version also.I need the Car Version.I hope its wrong.
I was able to change this before it shipped, you will be receiving the car version.

Quote:
Originally Posted by Nard Cox View Post
I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?
We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.

This was a mistake on the website and should be corrected shortly. We apologize for any inconvenience this may have caused. If the 6mm version will not work for you and we run out of replacement rotors, the only options would be to return the motor for a full refund, grind down the shaft to 5mm or pull a 5mm shaft out of a 1717 car version.

Quote:
Originally Posted by KniteWulfe View Post
Got the last of my 3 orders. 2142-7225-4839, missing 3424-1800 34mm 1800KV 24 Stack Motor.

Really sucks because it was for my friend's new heli kit, which is just sitting there waiting for a motor.
It appears we may have sold out of this motor. I will go down to the warehouse on Monday and see if inventory is incorrect. We have not charged your card for the motor, and if we are truly out of stock, we will not be able to ship one. I apologize for any inconvenience or frustration this may cause.

Quote:
Originally Posted by BlackWood View Post
Just got my order in, and I got 1512/1.5y 1800kv in a 1520 box. I already got in touch with castle and their sending a pre-paid mailer. Are there going to be any 1520's left and if not what happens?
#2142-2509-0270
item 3060-0008-00 Motor, brushless car, 1600kv 1520 1 turn
on the other hand, I did get my 1717 car version. I was worried I was going to get the air version.
It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support

Last edited by Thomas Porfert; 10.08.2010 at 05:40 PM.
   
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sikeston34m
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10.09.2010, 12:24 AM

Quote:
Originally Posted by Thomas Porfert View Post
Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.



It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support
Hi Thomas,

That matches my original order and I'm VERY happy with that.

Thank you Sir, for your help.

My hat's off to you for all of your hard work.
   
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Nard Cox
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10.09.2010, 04:48 AM

Quote:
Originally Posted by Thomas Porfert View Post
We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.
Done yesterday evening.

And like Arct1k, thanks for all the feedback, I can only image the ''PITAness'' of this for you guys


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Nard Cox
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10.08.2010, 12:27 PM

The air version also should have a 5mm shaft according to the website:


17 Series Air Motor

1717-1500KV
Brushless Air Motor
ONLY $70.00

The 17 Series motors feature high quality oversized bearings, sintered Neodymium magnets, superior electromagnetic design, and rigorous engineering control in our own factory.

The 1717-1500 has 2 flats milled on it. Flat to flat is 46mm. Off the flats the can diameter is 49.5mm. The 1717-1500 will work on the Align Trex 600 with motor mount mods (holes opened up for larger screws to fit holes in the motor).

Shaft 5mm
Diameter 2.0" (49.5mm)
Height 3.4" (85mm)
Wire Connector 6.5mm
Shaft length from motor face 0.8" (21mm)


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Last edited by Nard Cox; 10.08.2010 at 12:29 PM.
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Fast5sRevo88
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10.08.2010, 01:59 PM

Got my 1520 that i ordered last Friday; no shipping notice, it just came.
   
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transtalon
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10.08.2010, 02:22 PM

I had a total of 1717 Air version and all have the 6mm shaft and the car has 5 mm shaft. Just letting you guys know that it will be a problem for the pinion selection for the Air version. Just email them as they have an outstanding customer service team.
   
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Finnster
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10.08.2010, 03:44 PM

Quote:
Originally Posted by transtalon View Post
I had a total of 1717 Air version and all have the 6mm shaft and the car has 5 mm shaft. Just letting you guys know that it will be a problem for the pinion selection for the Air version. Just email them as they have an outstanding customer service team.
The air version I recieved had a 6mm shaft too
   
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Semi Pro
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10.08.2010, 02:52 PM

im still waiting on my outrunner any idea when the will ship?

here is my order number 2142-1189-4010


Quote:
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......maybe they want to be more like novak
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I'm telling Patrick you said that!
   
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