Quote:
Originally Posted by Thomas Porfert
If you have received an e-mail confirmation with an invoice attached, with a 6 digit number, then your product has been shipped. If you have only received the e-mail confirmation when you placed the order, with a 12 digit number, then we have received the order but it has not been invoiced. Some orders that were pulled from the web server were not automatically transferred into the ordering system; so they have to be hand entered and could take a bit longer to process. If you don't receive an e-mail with the invoice by Thursday afternoon, I would recommend shooting an e-mail to sales.
Thomas Porfert
Castle Tech Support
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Thanks. That explains a lot.
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