My xl-2 caught fire

[fastbaja5b]

True but the focus now seems to be too much on acquiring new customers as opposed to keeping existing ones happy. Don't get me wrong, pairing up with Axial (Wraith ESC), Traxxas and HPI to make some kick ass high end rc's is great for sales (and the bottom line) but is it worth hundreds of people waiting ages for warranty in the long term?

Originally Posted by fastbaja5b

True but the focus now seems to be too much on acquiring new customers as opposed to keeping existing ones happy. Don't get me wrong, pairing up with Axial (Wraith ESC), Traxxas and HPI to make some kick ass high end rc's is great for sales (and the bottom line) but is it worth hundreds of people waiting ages for warranty in the long term?

I I dont know the fail rate, but i do know that its easier to write about an broken esc than one that is working(for obvious reasons).
And the XL is one of the most versatile esc out there, allot of programing features and so on..

but i agree, waiting so long do not make sense, i have an spare esc so im not in that hurry( i was a bit worried about it ruining my motor since i can pull the red motor wire out from the esc, but with another esc it is completely fine).. but it shouldn't take that long. It have have gone 6 days and im not even getting an reply.. thought i previously have gotten extremely good customer service.

[Pdelcast]

Originally Posted by fastbaja5b

True but the focus now seems to be too much on acquiring new customers as opposed to keeping existing ones happy. Don't get me wrong, pairing up with Axial (Wraith ESC), Traxxas and HPI to make some kick ass high end rc's is great for sales (and the bottom line) but is it worth hundreds of people waiting ages for warranty in the long term?

wow -- so angry fastbaja --

We do try try try to make every ESC perfect, and try to take care of every customer as quickly as we can.

We're not always perfect -- but we try.

We have very few failures on the XL2 -- lower than any other car ESC we make (much less than 1% --)

[Pdelcast]

Originally Posted by fastbaja5b

True but the focus now seems to be too much on acquiring new customers as opposed to keeping existing ones happy. Don't get me wrong, pairing up with Axial (Wraith ESC), Traxxas and HPI to make some kick ass high end rc's is great for sales (and the bottom line) but is it worth hundreds of people waiting ages for warranty in the long term?

Just FYI - -

We are planning on splitting up the OEM and Castle Creations branded business in to two units -- so we can make SURE the OEM stuff doesn't impact Creations' day-to-day

Peace and love brother,

Patrick